Housing Assistant

Sanctuary Group; Birmingham; On-site; GBP 37,315,000 - 44,083,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave and annual leave scheme

Company-funded training

Flexible working options

Inclusive culture and staff networks

Exclusive discounts and Cycle to Work

Salary sacrifice arrangements

Job summary

Sanctuary Supported Living is seeking a Housing Assistant to manage the day-to-day running of a supported housing scheme in Birmingham. This role includes tenancy and void management, safeguarding compliance, stakeholder liaison, and record-keeping.

A full driving licence and data analysis skills are desirable, with training provided. Benefits include generous annual leave, pension, health support, and career development opportunities.

Qualifications

• GCSE English and Maths at grade C or equivalent.
• NVQ Level 2 or equivalent relevant to housing/ support work.
• Full valid driving licence and access to own vehicle is essential for travel.

Responsibilities

• Oversee day-to-day running of the supported housing service.
• Assist with tenancy and void management to maintain occupancy.
• Support safeguarding policies and procedures.
• Build positive relationships with customers and stakeholders.
• Manage supplies, furniture and equipment; keep records up to date.

Skills

Microsoft Office

Data analysis

Driving licence

English GCSE

Maths GCSE

Education

NVQ Level 2 or equivalent

Tools

Housing management systems

Job description

Operation: Sanctuary Supported Living

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Assistant 31 Stonebrook Way, Birmingham, B29 5XA (Midlands based covering a scheme in Stafford) £13.87 per hour Make a lasting difference, long after your shift We’re proud to be recognised as the 2025 Housing with Care Employer of the Year– and we’re excited to welcome a new Housing Support Assistant to our vibrant service at 31, Stonebrook Way in Birmingham. You’ll be part of a compassionate, community-focused team choose an item, that puts people first – every single day. BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As an for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally. Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and access to own vehicle required as travel is essential to the role

Your rewards

You deserve more than the basics. That’s why, alongside 33days’ annual leavepro rata(rising to38,includingbank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

We are only currently accepting applications from those with the right to work in the UK.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.