Support Assistant

Sanctuary Group; Middlesbrough; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

33 days leave pro rata

Sick pay

Pension scheme

Health & wellbeing support

Life insurance

Parental leave

Training & development

Flexible working

Employee discounts

Job summary

Sanctuary Group is seeking a Support Assistant in Middlesbrough to provide hands-on, high-quality support for people with learning disabilities at 4 Roxby Avenue. The role focuses on building independence, daily living skills, and social inclusion, with a compassionate, team-based approach and accessible IT tools.

The position offers 18 hours per week at £13.15 per hour, with a commitment to staff development, flexible working, and a supportive environment within Sanctuary Supported Living.

Qualifications

• Excellent communication skills required.
• Experience working effectively as part of a team.
• Proficient technology/IT skills including Microsoft Office.

Responsibilities

• Provide a hands-on, high-quality support service.
• Support customers with learning disabilities to build independence and reach their potential.
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement.
• Promote social inclusion and help customers develop confidence, resilience and self-esteem.
• Work with agencies on behalf of customers, encouraging choice and advocacy when needed.
• Maintain a safe environment and follow relevant regulations and practices.

Skills

Communication skills

Teamwork

IT skills

Caring nature

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

Middlesbrough, North Yorkshire, GB, TS3 0ER

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229488

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Support Assistant

4 Roxby Avenue , Middlesbrough TS3 0ER

£13.15 per hour

18 hours per week

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Support Assistant to our vibrant learning disability service at 4 Roxby Avenue, Middlesbrough TS3 0ER.

You'll be part of a compassionate, community-focused team supporting people with a disability, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Provide a hands-on, high-quality support service
• Support customers with learning disabilities to build independence and reach their potential
• Encourage daily living skills such as cooking, cleaning, shopping and community involvement
• Promote social inclusion and help customers develop confidence, resilience and self-esteem
• Work with agencies on behalf of customers, encouraging choice and acting as an advocate when needed
• Maintain a safe environment and follow relevant regulations and practices
• Caring, approachable nature
• Ability to keep accurate records and share information clearly with the team
• Excellent communication skills to build positive relationships with customers, families and agencies
• Experience working effectively as part of a team
• Positive and accepting approach to customers whatever their needs
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job Reference: 229488

Inclusion is one of our core values . We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.