Housing Support Assistant

Sanctuary Group; Bartley Green; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health and wellbeing

Life insurance

Pension

Training

Flexible working

Inclusive culture

Retail discounts

Cycle to Work

Job summary

Sanctuary Supported Living is seeking a Housing Assistant to support day-to-day operations across a Birmingham scheme. The role involves managing tenancy activities, voids, and safeguarding compliance, while building strong relationships with residents and stakeholders.

The package includes generous annual leave, sick pay, a pension scheme and company-funded training, with flexible working options and supportive networks for staff wellbeing.

Qualifications

• Experience delivering tenancy services.
• Basic knowledge of safeguarding policies and procedures.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Full valid driving licence and access to own vehicle required as travel is essential to the role

Skills

Literacy and numeracy

Education

NVQ Level 2 or equivalent in a relevant area

GCSE English and Maths

Tools

Microsoft Office

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229595

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Assistant

31 Stonebrook Way, Birmingham, B29 5XA (Midlands based covering a scheme in Stafford)

£13.87 per hour

Make a lasting difference, long after your shift

We’reproud to be recognised as the2025 Housing with Care Employer of the Year– and we’re excited to welcome a new Housing Support Assistant to our vibrant service at 31, Stonebrook Way in Birmingham.

You’ll bepartofa compassionate, community-focused teamchoose an item,that puts people first – every single day.#BeYourBest is more than ahashtag– it’s our commitment to helpingour peoplegrow, thrive, and feel valued.We’ll support you with thetools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As anot-for-profitorganisation, we reinvest in our people and ourservices, celebrating individuality andhelpingyouthrive bothpersonally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date
• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and access to own vehicle required as travel is essential to the role

Your rewards

You deservemore than the basics. That’s why, alongside33days’ annual leavepro rata(rising to38,includingbank holidays),occupationalsick paylinked to length of service, and acontributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeingsupport– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingandongoingcareer developmentopportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.