Housing Assistant

CIH International Housing Group; Park Central; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave and annual leave scheme

Company-funded training

Flexible working and inclusive culture

Exclusive discounts and salary sacrif

Cycle to Work

33 days annual leave pro rata

Job summary

Sanctuary Supported Living is seeking a Housing Assistant to join our compassionate, community-focused team in Birmingham. You will oversee day-to-day operations of the supported housing service, assist with tenancy tasks, and help ensure safeguarding compliance across our schemes.

You will build strong relationships with residents and stakeholders, manage records and resources, and support the delivery of a high-quality tenancy service while embracing our inclusive values and flexible working

Qualifications

• Experience delivering tenancy services.
• Ability to prioritise tasks and meet deadlines.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths.
• NVQ Level 2 or equivalent in a relevant area.
• Ability to analyse and interpret data.
• Experience using housing management systems is desirable.
• Full valid driving licence and access to own vehicle required as travel is essential to the role.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service.
• Assist with tenancy and void management to maintain occupancy levels.
• Support and promote compliance with safeguarding policies and procedures.
• Build positive relationships with customers and key stakeholders.
• Manage supplies, furniture and equipment and keep records and filing systems up to date.

Skills

Tenancy services

Task prioritisation

Microsoft Office

GCSE English & Maths

NVQ Level 2

Data analysis

Housing management systems desired

Driving licence & vehicle

Education

GCSE English & Maths

NVQ Level 2 or equivalent

Tools

Microsoft Office

Housing management systems

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Housing Assistant

31 Stonebrook Way, Birmingham, B29 5XA (Midlands based covering a scheme in Stafford)

£13.87 per hour

37.5 Hours per week

Make a lasting difference, long after your shift

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Housing Support Assistant to our vibrant service at 31, Stonebrook Way in Birmingham.

You'll be part of a compassionate, community-focused team choose an item, that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service

• Assist with tenancy and void management to maintain occupancy levels

• Support and promote compliance with safeguarding policies and procedures

• Build positive relationships with customers and key stakeholders

• Manage supplies, furniture and equipment and keep records and filing systems up to date

Your skills

• Experience delivering tenancy services

• Ability to prioritise tasks and meet deadlines

• Basic knowledge of Microsoft Office packages

• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths

• NVQ Level 2 or equivalent in a relevant area

• Ability to analyse and interpret data

• Experience using housing management systems is desirable

• Full valid driving licence and access to own vehicle required as travel is essential to the role

Your rewards

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling

• Company-paid life insurance

• Parental leave arrangements and annual leave purchase scheme

• Company-funded training and ongoing career development opportunities

• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks

• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.

• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

• Internal candidates should apply via their internal careers account.

• We may close this advert early, so please apply as soon as possible.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.