Housing Support Assistant

Sanctuary Group; Birmingham; On-site; GBP 1,000; Full time

Job summary

A housing support organization in Birmingham is seeking a Housing Support Assistant to manage onsite operations and support tenants. Responsibilities include assisting with tenancy management and compliance with policies. Candidates should have experience in delivering tenancy services and hold a NVQ2 in a relevant area. This role offers competitive pay, benefits, and opportunities for development.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Online discounts and rewards

Health and well-being plans

Life assurance

Family friendly arrangements

Tax efficient savings through Cycle to Work scheme

Learning and development opportunities

Qualifications

• Previous experience delivering tenancy services.
• Experience working to deadlines and prioritising workload.
• Basic knowledge of Microsoft Office packages is essential.

Responsibilities

• Providing onsite management and supervision of the supported housing service.
• Assisting with tenancy and voids management.
• Supporting compliance with safeguarding policies.

Skills

Previous experience delivering tenancy services

Experience working to deadlines

Basic knowledge of Microsoft Office packages

Literacy and numeracy to the equivalent of Grade C English and Maths GCSE

NVQ2 or equivalent in relevant area

Ability to extract and interrogate data

Experience in the use of housing management systems

Full valid UK driving licence

Education

NVQ2 or equivalent

Job description

Job overview

Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant across the Birmingham area.

Pay: £13.34 per hour. Hours: 37.5 hours per week and 22.5 hours per week available. Base location: Birmingham.

Role responsibilities

• Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced housing management service.
• Assisting with tenancy and voids management and maintaining occupancy levels.
• Supporting and promoting compliance with safeguarding policies and procedures.
• Building and maintaining relationships with customers and internal and external key stakeholders.
• Managing the procurement and availability of supplies, furniture, and equipment.
• Recording and updating relevant data, maintaining effective filing systems.
• Contributing to special projects and change programmes as appropriate.

Skills and experiences

• Previous experience delivering tenancy services.
• Experience working to deadlines and prioritising workload.
• Basic knowledge of Microsoft Office packages.
• Literacy and numeracy to the equivalent of Grade C English and Maths GCSE.
• NVQ2 or equivalent in relevant area.
• Ability to extract and interrogate data.
• Some experience in the use of housing management systems or similar is desirable.
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata.
• A pension scheme with employer contributions.
• A variety of online discounts and rewards from major retailers.
• Health and well-being plans.
• Life assurance.
• Family friendly arrangements, including opportunities for flexible working.
• Tax efficient savings through our Cycle to Work scheme.
• A wide range of learning and development opportunities.

Inclusion and diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job reference and contact

Job reference: 226437.

We are only currently accepting applications from those with the right to work in the UK.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.