Housing Administrator -30 hours per week

Field Lane; Reigate; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Benefits package

Training and development

Job summary

Field Lane is seeking a Housing Administrator to join our supported living and housing services in Surrey. This role is 30 hours per week and focuses on tenancy records, housing documentation, and frontline contact for tenants, families and professionals.

You'll coordinate repairs, support housing benefit queries, liaise with authorities, and help ensure confidential, person-centred service delivery. The role requires DBS and right to work in the UK.

Qualifications

• At least two years' administrative experience, ideally in housing, care or related environment.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Experience maintaining accurate records and handling inquiries.
• Ability to manage competing priorities and work collaboratively.
• Confidentiality and safeguarding awareness.

Responsibilities

• Act as a first point of contact for tenants, families, professionals and agencies.
• Maintain tenancy records, agreements and housing documentation, including easy-read versions.
• Provide housing management support, including for tenants at Ashdown.
• Coordinate repairs and maintenance enquiries, working with tenants, families, colleagues and contractors.
• Support tenants and families with Housing Benefit, Universal Credit and exempt accommodation queries.
• Liaise with local authorities and external agencies to resolve housing-related issues.
• Support property and projects teams with administration and document control.
• Book meetings, reviews and professional visits and provide a welcoming service to visitors.

Skills

Administrative experience

Communication skills

IT skills

Record-keeping

Customer inquiries

Tools

MS Office

CRM software

Job description

About The Role

Housing Administrator - 30 Hours per Week

Are you passionate about making a difference in people's lives?

Do you want to be part of a caring, supportive and dedicated team?

We're looking for a Housing Administrator to join our supported living and housing services in Surrey.

This is a varied role where your organisation, communication and people skills will help provide an effective housing service to tenants, families and professionals.

As a Housing Administrator, you'll:

• Act as a first point of contact for tenants, families, professionals and agencies.
• Maintain tenancy records, agreements and housing documentation, including easy-read versions.
• Provide housing management support, including for tenants at Ashdown.
• Coordinate repairs and maintenance enquiries, working with tenants, families, colleagues and contractors.
• Support tenants and families with Housing Benefit, Universal Credit and exempt accommodation queries.
• Liaise with local authorities and external agencies to resolve housing-related issues.
• Support property and projects teams with administration and document control.
• Book meetings, reviews and professional visits and provide a welcoming service to visitors.

What we're looking for:

• At least two years' administrative experience, ideally in housing, supported living, care or a related environment.
• Strong organisational skills and excellent attention to detail.
• Good communication and IT skills.
• Experience maintaining accurate records and dealing with customer enquiries.
• The ability to manage competing priorities and work collaboratively.
• A warm, professional, empathetic and non-judgemental approach.
• An understanding of confidentiality, safeguarding, equality and inclusion.

We're committed to keeping the people we support safe, so this role requires a satisfactory enhanced DBS and background checks. We are an equal opportunities employer and value diversity within our workforce. Candidates must have the right to work in the UK, as sponsorship is not available for this role.

About Us

Field Lane is a charity with a long history of providing care and support for a diverse range of people, including:

• Adults with learning disabilities, many of whom are also autistic.
• Vulnerable families - including those experiencing homelessness.
• Individuals needing extra support to remain in their homes or with their families.

We actively champion improved rights, services, and opportunities for people with autism, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives.

Why Join Us?

• Be part of a warm, inclusive, and supportive team.
• Ongoing training and professional development opportunities.
• The chance to make a real difference in people's lives every day.
• Competitive pay and benefits package.