Housing Assistant

Moxie People; West of England; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Wellbeing days

Medicash healthcare plan

Company pension scheme

Cycle to Work scheme

EV salary sacrifice scheme

Employee referral programme

Job summary

Moxie People is seeking a Housing Assistant in Bristol to help manage tenancies, support residents and ensure properties are safe and compliant. The role offers a permanent, full-time position with a salary of £25,837.50 per annum and 37.5 hours per week, with flexible start times of 9am-5pm or 10am-6pm.

You will drive housing operations, perform health and safety inspections, and collaborate with care and maintenance teams to achieve positive outcomes for residents.

Qualifications

• Experience in housing, tenancy management or similar community-based services.
• Understanding of tenancy agreements, licences and housing legislation.
• Knowledge of welfare benefits and housing benefit processes.
• Experience managing tenancy-related issues including arrears, ASB or tenancy breaches.
• Strong communication and relationship-building skills.
• Good IT and administrative skills.
• A proactive and organised approach.
• Resilience, empathy and the ability to work in a challenging but rewarding environment.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Manage rent and service charge accounts, including arrears recovery and payment plans.
• Support tenancy sustainment and help residents maintain successful tenancies.
• Investigate and resolve tenancy issues, anti-social behaviour and safeguarding concerns.
• Carry out housing management duties including sign-ups, tenancy reviews and void management.
• Support residents to access alternative housing options where appropriate.
• Conduct regular health and safety inspections across schemes.
• Work closely with care and maintenance teams to deliver positive outcomes for residents.
• Manage property standards, cleaning and environmental improvements.
• Ensure compliance processes are followed and accurate records maintained.
• Build positive relationships with residents, external agencies and support services.

Skills

Housing experience

Tenancy management

Tenancy legislation

Welfare benefits

Arrears handling

ASB handling

Communication

IT skills

Organisational skills

Driving licence

Job description

Housing & Compliance

Housing Assistant

Bristol

£25,837.50 per annum

37.5 hours per week, Monday to Friday

Choice of working hours: 9am-5pm or 10am-6pm

Full driving licence and access to a vehicle required

Permanent

Make a real difference through housing, support and community

We're partnering with a values-led organisation that provides housing and support to people living with mental ill health and learning disabilities across Bristol.

They are looking for a Housing & Compliance Assistant to join their team and help create safe, stable and supportive environments where people can thrive, develop independence and feel part of their community.

This is an opportunity for someone who enjoys combining tenancy management, housing support, compliance and property oversight in a role where every day has a meaningful impact.

What you'll be doing

You’ll play a key role in managing tenancies, supporting residents and ensuring properties remain safe, compliant and well maintained.

Key responsibilities include:

• Managing rent and service charge accounts, including arrears recovery and payment plans
• Supporting tenancy sustainment and helping residents maintain successful tenancies
• Investigating and resolving tenancy issues, anti-social behaviour and safeguarding concerns
• Carrying out housing management duties including sign-ups, tenancy reviews and void management
• Supporting residents to access alternative housing options where appropriate
• Conducting regular health and safety inspections across schemes
• Working closely with care and maintenance teams to deliver positive outcomes for residents
• Managing property standards, cleaning and environmental improvements
• Ensuring compliance processes are followed and accurate records maintained
• Building positive relationships with residents, external agencies and support services

What we're looking for

We're keen to hear from peopl who have experience within housing, tenancy management, supported housing or similar community-based services.

You’ll ideally bring:

• Experience working within housing, supported housing or tenancy management
• Understanding of tenancy agreements, licences and housing legislation
• Knowledge of welfare benefits and housing benefit processes
• Experience managing tenancy-related issues including arrears, ASB or tenancy breaches
• Strong communication and relationship-building skills
• Good IT and administrative skills
• A proactive and organised approach
• Resilience, empathy and the ability to work in a challenging but rewarding environment
• A full UK driving licence and access to a vehicle

What's in it for you?

• Alongside a genuinely rewarding role, you’ll benefit from:
• 28 days annual leave (including bank holidays)
• 2 wellbeing days each year
• Medicash healthcare plan
• Company pension scheme
• Cycle to Work scheme
• EV salary sacrifice scheme
• Employee referral programme
• Supportive and collaborative team culture
• Opportunities to develop and grow your career

Interested?

If you’re passionate about housing, supporting vulnerable people and helping create safe, stable homes where individuals can flourish, we’d love to hear from you.

CODE: INDHV

JOB: Housing Assistant

Location: Bristol

Industry: Housing / Social Care