Part-Time Housing & Tenant Services Administrator

Confidential; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

Field Lane is a charity delivering housing and support services in Surrey. We are seeking a Housing Administrator to join our team on a 30 hours/week basis, providing essential admin and tenancy support to tenants, families and professionals.

You'll coordinate records, handle housing documentation, assist with Housing Benefit queries and liaise with authorities and contractors. A warm, professional approach and solid IT skills are essential.

Qualifications

• Two years' administrative experience, ideally in housing, supported living, care or related environment.
• Strong organisational skills and attention to detail.
• Good communication and IT skills.
• Experience maintaining accurate records and dealing with customer enquiries.
• Ability to manage competing priorities and work collaboratively.
• A warm, professional, empathetic and non-judgemental approach.
• An understanding of confidentiality, safeguarding, equality and inclusion.

Responsibilities

• Act as first point of contact for tenants, families, professionals and agencies.
• Maintain tenancy records, agreements and housing documentation, including easy-read versions.
• Provide housing management support, including for tenants at Ashdown.
• Coordinate repairs and maintenance enquiries, working with tenants, families, colleagues and contractors.
• Support tenants and families with Housing Benefit, Universal Credit and exempt accommodation queries.
• Liaise with local authorities and external agencies to resolve housing-related issues.
• Support property and projects teams with administration and document control.
• Book meetings, reviews and professional visits and provide a welcoming service to visitors.

Skills

Administrative experience

Housing knowledge

Organisation

Communication skills

IT skills

Customer service

Confidentiality

Tools

MS Office

CRM systems

Data entry

Job description

Field Lane is a charity delivering housing and support services in Surrey. We are seeking a Housing Administrator to join our team on a 30 hours/week basis, providing essential admin and tenancy support to tenants, families and professionals.

You'll coordinate records, handle housing documentation, assist with Housing Benefit queries and liaise with authorities and contractors. A warm, professional approach and solid IT skills are essential.