Housing Manager

CIH International Housing Group; Madeley; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Blue Light Card

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Pension contributions

Discounts and lifestyle perks

Job summary

Housing 21 is seeking a Housing Manager to lead the day-to-day housing management services within an Extra Care scheme. You will ensure safe, well-maintained homes and compliant operations to support residents’ independence and dignity.

The role emphasizes coordinating repairs, managing contractors, and delivering high-quality tenancy management with a strong focus on customer service and resident engagement.

Qualifications

• Proven housing management experience.
• Strong understanding of health & safety and RoSH regulations.
• Experience in managing and scheduling property maintenance.
• Excellent organisational skills, including tenancy management.
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards.

Responsibilities

• Manage day-to-day delivery of housing management services within an Extra Care scheme.
• Oversee upkeep and maintenance of properties, ensuring compliance with regulations.
• Schedule repairs and manage contractor relationships, focusing on value for money.
• Provide excellent customer service and engage residents with activities and events.

Skills

Housing management

Health & safety

Property maintenance scheduling

Organisational skills

Tenancy management

Education

CIH Level 4 or equivalent

Job description

The vacancy

Hours: 35 hours per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

As Housing Manager, you will manage the day to day delivery of housing management services within a designated Extra Care scheme. Ensuring properties are safe, well‑maintained and meet the needs and wants of our residents, enabling them to live well with dignity and autonomy.

You will oversee the upkeep and maintenance of all properties within the scheme, ensuring they not only provide a high standard of living for our residents, but are 100% compliant with regulations. Responsible for scheduling repairs and managing contractor relationships, focussing on high standards and value for money.

Customer service skills are a must, you will ensure residents feel heard and trust that any housing related concerns are addressed as a priority. You will welcome new residents to the scheme encouraging engagement with activities and events.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

• Proven housing management experience
• Strong understanding of health & safety and RoSH Regulations
• Experience of managing and scheduling property maintenance
• Excellent organisational skills, including tenancy management
• Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or willing to work towards if not held

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine‑day fortnight, providing employees with the opportunity to work their hours across nine days and have a three‑day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 11 October 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn’t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!

Benefits

• Blue Light Card
• Discounted retail, leisure and hospitality
• Holiday trade scheme
• Funded health cash plan
• Occupational maternity pay / paternity pay
• Pension contributions
• Occupational sick pay
• Lifestyle discounts
• Car salary sacrifice and leasing scheme
• Learning and development opportunities