Housekeeping Supervisor

NLS - Housekeeping; Uttlesford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Staff accommodation

Job summary

Novotel London Stansted is seeking a Housekeeping Supervisor to uphold the highest cleanliness standards across guest rooms and bathrooms. You will lead and mentor the room attendants, ensuring rooms are presented to the group’s exacting expectations and brand guidelines.

You will coordinate schedules, support the team, and engage with guests to promote loyalty and memorable experiences within a four‑star hotel setting.

Qualifications

• Provide high quality service.
• Show strong attention to detail to maintain 4-star standards.
• Work well within a team and support colleagues.

Responsibilities

• Ensure guest rooms and bathrooms meet high cleanliness standards.
• Perform room checks and assist with room cleaning when needed.
• Coach and mentor room attendants on daily activities.

Skills

Service excellence

Attention to detail

Team player

Calm under pressure

Approachable

Job description

Staff accommodation available from £338 per month per person

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.

A bit about what you will do...

Housekeeping supervisors in our team maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms. They are instrumental in creating a memorable stay for each of our guests.

• Making sure all guest rooms look well-presented by performing room checks ensuring they have been cleaned to our excellent standards.

• Clean rooms when necessary, setting the standards for the housekeeping team.

• Coach, guide and mentor the room attendants daily.

• Co-ordinate spring cleaning schedules of bedrooms and corridors.

• Maintain correct stock levels in housekeeping stores and check that it is stored properly.

• Engage with guests to promote guest loyalty and memorable experiences.

More about you...

• Providing high quality service comes naturally to you.

• Strong attention to detail and remaining calm under pressure.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 4-star hotel experience in a similar role a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.