Housekeeping Supervisor (Staff Accommodation Available)

Novotel London Stansted Airport; East Malling; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff accommodation

Holiday entitlement 28 days

Free meals on duty

Uniform provided

Employee discounts at Arora Hotels

Food & beverage discounts

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Employee assistance programme

Arora star employee recognition

Job summary

Novotel London Stansted Airport is seeking a Housekeeping Supervisor to lead the room-keeping team and uphold the hotel’s high cleanliness standards. You will oversee room checks, ensure rooms are presented to the highest standard, and mentor room attendants daily.

The role involves coordinating spring cleanings, managing stores stock, and engaging with guests to promote loyalty. Experience in a 4-star hotel is advantageous, with opportunities in a fast-growing Arora group property.

Responsibilities

• Make sure all guest rooms look well-presented by performing room checks to ensure cleanliness meets high standards.
• Clean rooms when necessary, setting the best practice standards for the housekeeping team.
• Coach, guide and mentor the room attendants daily.
• Co-ordinate spring cleaning schedules of bedrooms and corridors.
• Maintain correct stock levels in housekeeping stores and check proper storage.

Job description

Staff accommodation available from £338 per month per person

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.

A bit about what you will do...

Housekeeping supervisors in our team maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms. They are instrumental in creating a memorable stay for each of our guests.

• Making sure all guest rooms look well-presented by performing room checks ensuring they have been cleaned to our excellent standards.

• Clean rooms when necessary, setting the standards for the housekeeping team.

• Coach, guide and mentor the room attendants daily.

• Co-ordinate spring cleaning schedules of bedrooms and corridors.

• Maintain correct stock levels in housekeeping stores and check that it is stored properly.

• Engage with guests to promote guest loyalty and memorable experiences.

More about you...

• Providing high quality service comes naturally to you.

• Strong attention to detail and remaining calm under pressure.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 4-star hotel experience in a similar role a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.