Front of House Manager

NLS - Front Office; Uttlesford; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Employee rates for friends & family

Food & beverage discounts

Life assurance

Employee assistance programme

Recognition programs

Job summary

Novotel London Stansted is seeking a Front Office Manager to lead the Front Office team and drive guest satisfaction at a stylish four‑star hotel. You will oversee service delivery, staff coaching, and adherence to brand standards while managing budgets and inventory to optimise occupancy and ADR.

You will analyse payroll and performance data, monitor KPIs, and implement improvements. The role requires strong leadership, English proficiency, and a track record in a similar hotel environment.

Qualifications

• Experience in managing, coaching and developing teams.
• Proven track record in a similar 4-star hotel role.
• High standard of English, both written and spoken.
• Good working knowledge of Opera PMS and MS Office.

Responsibilities

• Lead the Front Office team, fostering team dynamics to meet guest needs and brand standards.
• Prepare and monitor departmental budgets, focusing on rate strategy, initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Conduct payroll cost analysis to ensure optimal performance against occupancy forecasts.
• Monitor KPIs such as guest satisfaction and revenue targets and take corrective actions.
• Address guest concerns, solicit feedback and drive continuous improvement in guest satisfaction.
• Coach, train and support the team to maintain high standards and ongoing development.

Skills

Leadership

Communication

Analytical skills

Team development

Education

Bachelor's degree

Tools

Opera PMS

Microsoft Office

Job description

About us...

Novotel London Stansted is a stylish hotel, just a short shuttle ride from the airport. It features 250 bedrooms and offers a great all-day dining restaurant, café and bar. Our four-star hotel includes eight meeting rooms that can comfortably accommodate up to 250 guests. It also provides fitness facilities and ample parking for both guests and employees.

A bit about what you will do...

Front of House Managers in our stylish hotel manage all aspect of the Front Office, inspiring the team to consistently provide excellent service and exceed guests’ expectations.

• Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards.
• Prepare and monitor departmental budgets, with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk.
• Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.

More about you...

• Strong leadership with a clear focus and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Clear and influential communicator with the ability to interact across all levels.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a "can do" attitude.
• Ability to use initiative in challenging situations and under pressure.
• Strong analytical skills.
• A smart and professional appearance.
• Proven track record in a similar position within a 4-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Bachelor’s degree in hotel management or equivalent preferred.
• High standard of English, both written and spoken.
• Additional languages are a plus.

What’s in it for you…

Competitive salary

Holiday - 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: To be discussed