Housekeeping Brand Support Manager

Village Hotels - Central Team - Operations; Bingley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major hospitality group seeks a Group Housekeeping Support Manager responsible for maintaining cleanliness standards across hotels in the UK. The ideal candidate will have a strong background in housekeeping management, be willing to travel nationally, and possess excellent team mentoring skills. The role emphasizes expertise in housekeeping operations and readiness for hotel openings and refurbishments. Join us to uphold our brand's reputation while creating a vibrant guest experience.

Benefits

Complimentary Health and Wellness Membership

Discounted stays

Discount on food and drink

Guaranteed Birthday Off

Access to development programs

Mental health support

Electric car salary sacrifice scheme

Qualifications

• Proven experience as a successful Housekeeping Manager with KPI results.
• Willingness to travel frequently across the UK for the role.
• Knowledge of linen management and payroll compliance.

Responsibilities

• Drive hospitality standards across various locations.
• Mentor and support property-level housekeeping teams.
• Ensure readiness of new hotels and major refurbishments.

Skills

Housekeeping Expertise

Travel Flexibility

Team Mentorship

Attention to Detail

Job description

Location - National Remote with travel required.

Hybrid Role.

How clean is your house... or indeed, our hotels?

If the answer is "immaculate," then we have the perfect role for you. At Village Hotel Club, our Housekeeping teams are the secret sauce to our success. They play a critical role in making sure our guests are wowed from the moment they step into one of our fabulous bedrooms. For us, cleanliness is key, and we’re looking for a Group Housekeeping Support Manager who leaves no pillow unturned, no drawer unchecked, and no bed creased—across the entire estate!

Work, Grow, Play!

Here at Village Hotel Club, we are all about embracing personality, individualism, and fun. Forget stuffy hotels built around formality and pomp. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth (and more opening soon!), we rely on you to drive the standards that put us head and shoulders above the competition.

Benefits*

• Complimentary Health and Wellness Membership for you and a plus one.

• Village Stays from £35 and Friends & Family rates from £49.

• 50% off Food and Drink and 30% off Starbucks on or off shift.

• Birthday Off Guaranteed – because you deserve a day for you!

• Great Development: Access to our Rising Stars and Talent Academy programmes.

• Well-being First: Mental Health first aiders, up to 2 mental health days annually, and Wagestream for financial support.

• Electric car salary sacrifice scheme, Life Insurance, and enhanced parental pay.

*T&Cs apply

What we need from you…

This isn't just a job; it’s a mission to drive excellence across the UK. To be successful, you’ll need:

• Housekeeping Expertise: You’ve been a successful Housekeeping Manager and have the KPI results to prove it.

• The Travel Bug: You’ll be a road warrior, travelling across England, Scotland, and Wales, averaging 2 nights away each week.

• Linen & Labor Mastermind: You understand the "business" of housekeeping, from managing linen stock to ensuring payroll/BM compliance.

• A "Sleeves Up" Attitude: This is no office job! You’ll be on the floor, getting stuck in, and showing the teams how it’s done.

• The Mentor Touch: You’ll support the Housekeeping Manager inductions, group training, and support "focus hotels" to turn their performance around.

• Opening & Refurb Experience: You know how to set a floor up for success from day one.

• Spot the Difference Enthusiast: You see what others miss and you’re obsessed with brand SOPs.

Role

Reporting to the Director of Rooms Operations, you will be the guardian of our brand standards. You’ll support our property-level teams with humility and respect, helping them navigate complex team dynamics and driving the "Village Way." Whether it's a new hotel opening or a major refurbishment, you are the person who ensures we are "ready for play."

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed