Housekeeper- Swift Ward

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent NHS Trust in Stevenage is seeking a dedicated Housekeeper to ensure outstanding patient care and cleanliness. You will deliver essential cleaning and catering services while monitoring standards to meet the needs of patients. This role requires teamwork, communication skills, and flexibility. Ideal candidates have experience in healthcare or customer service and the ability to prioritize tasks effectively. The Trust values integrity, respect, and inclusiveness, ensuring a supportive work environment.

Qualifications

• Experience in a customer service focused environment.
• Training in food hygiene.
• Previous employment within the NHS or hospital environment.

Responsibilities

• Ensure the delivery of cleaning, catering, and minor maintenance.
• Monitor and maintain cleaning standards on the ward.
• Welcome and guide visitors and assist with staff induction.

Skills

Leadership

Organisational

Communication

Flexible/adaptable

Education

Basic general education - English & Maths

Job description

East and North Hertfordshire Teaching NHS Trust

Housekeeper- Swift Ward

The closing date is 29 December 2025

We are recruiting for a Housekeeper who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will work as an integral part of the ward team and will be responsible for the co-ordination all patient facilities/services in the ward area and for ensuring a clean, safe and comfortable environment.

The main elements of the role are ensuring the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patient needs, as determined by the ward sister/charge nurse

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Housekeeper assist in monitoring and maintaining cleaning standards on the ward and carry out spot cleaning and ensure spillages are dealt with swiftly and efficiently.

Ensure patients order food where necessary taking into account special needs and meal requirements. The post holder will provide eating assistance eg, cutting up of food and placing food within reach and prepare hot/cold beverages.

Carry out monitoring of service delivery especially related to cleaning, food, linen and the environment.

Transfer and dispose of clinical, domestic and confidential waste as per Policy.

The post holder will receive, welcome and guide visitors on arrival and assist with the induction of new staff.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

To ensure the delivery of cleaning, catering and minor maintenance, together with other specific tasks to meet individual patient needs.

Person Specification

Qualifications / Training

• Basic general education - English & Maths

Previous Experience

• Work experience/Technical experience
• Experience/previous level of responsibility
• Clear & polite telephone skills and verbal communications
• Dealing with enquiries/complaints
• Ability to work closely with all levels of staff
• Adaptability, able to prioritise especially under pressure
• Customer service focused environment
• Previous employment within the NHS, hospital environment or hotel industry
• Training in food hygiene
• Training in cleaning standards/ small maintenance tasks

Skills

• Leadership, Organisational, Communication
• Motivation and initiative to work alone and within a team
• Able to organise and ensure that the environment is conducive to healthcare
• Confidentiality
• Flexible/adaptable

Knowledge

• Knowledge of Health & Safety issue
• Clerical procedures/ordering supplies
• Dealing with the public
• Patients nutritional needs
• Infection control issues

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust