Household Claims Handler - Grow with Fully Funded CII

Red Dot Search; Bolton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Fully funded CII qualifications

Free on-site parking

Holiday growth & birthday off

Pension

Cycle to work

Job summary

Red Dot Search is recruiting a Household Claims Handler in Bolton to manage a caseload from notification to settlement, handling items such as escape of water, storm, theft, and contents. The role is on-site with fixed hours and a strong emphasis on customer communication and accuracy.

You will need around 12 months in household or property claims, be confident on the phone and in multiple systems, and hold GCSEs in English and Maths.

Qualifications

• Household/home/property claims experience (≈12 months) and related validation or home emergency/desktop claims counts.
• Strong confidence on the phone and across multiple systems.
• GCSEs in English and Maths (grade C/4 or above).

Responsibilities

• Run own caseload of household claims from first notification through to settlement.
• Check policy cover and gather information to move each claim forward.
• Appoint and manage suppliers on behalf of the policyholder.
• Keep customers updated clearly and honestly throughout.
• Spot and refer potential fraud.

Skills

Household claims experience

Customer service experience

Phone confidence

GCSE English and Maths

Education

GCSE English & Maths

Job description

Red Dot Search is recruiting a Household Claims Handler in Bolton to manage a caseload from notification to settlement, handling items such as escape of water, storm, theft, and contents. The role is on-site with fixed hours and a strong emphasis on customer communication and accuracy.

You will need around 12 months in household or property claims, be confident on the phone and in multiple systems, and hold GCSEs in English and Maths.