Household Claims Handler

Red Dot Search; Bolton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Fully funded CII qualifications

Free on-site parking

Holiday growth & birthday off

Pension

Cycle to work

Job summary

Red Dot Search is recruiting a Household Claims Handler in Bolton to manage a caseload from notification to settlement, handling items such as escape of water, storm, theft, and contents. The role is on-site with fixed hours and a strong emphasis on customer communication and accuracy.

You will need around 12 months in household or property claims, be confident on the phone and in multiple systems, and hold GCSEs in English and Maths.

Qualifications

• Household/home/property claims experience (≈12 months) and related validation or home emergency/desktop claims counts.
• Strong confidence on the phone and across multiple systems.
• GCSEs in English and Maths (grade C/4 or above).

Responsibilities

• Run own caseload of household claims from first notification through to settlement.
• Check policy cover and gather information to move each claim forward.
• Appoint and manage suppliers on behalf of the policyholder.
• Keep customers updated clearly and honestly throughout.
• Spot and refer potential fraud.

Skills

Household claims experience

Customer service experience

Phone confidence

GCSE English and Maths

Education

GCSE English & Maths

Job description

Household Claims Handler | Bolton (BL7) | up to £28,000 | Monday to Friday, 9am to 5pm

We are recruiting a household claims handler for an established, FCA-regulated general insurance business on the edge of Bolton. They are adding to their household claims team after taking on a significant new contract.

What you will be doing

• Running your own caseload of household claims from first notification through to settlement: escape of water, storm, accidental damage, theft, buildings and contents
• Checking policy cover and gathering the information needed to move each claim forward
• Appointing and managing suppliers on behalf of the policyholder
• Keeping customers updated clearly and honestly throughout
• Spotting and referring potential fraud

What you will need

• Household, home or property claims experience. Around 12 months is plenty, and validation, home emergency or desktop claims experience counts too. Strong insurance customer service backgrounds will also be considered.
• Confidence on the phone and across multiple systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths

What you get

• Up to £28,000 depending on experience
• 35 hours, Monday to Friday, 9am to 5pm. No evenings, no weekends.
• Fully funded CII qualifications
• Free on-site parking
• Holiday that grows with service, holiday buy and sell scheme, and your birthday off
• Contributory pension, cycle to work scheme, casual dress

Being straight with you

The role is on site five days a week until you pass probation, and you will need to drive, as public transport to the site is not realistic.