Claims Handler - Household

Red Dot Search; Bolton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Birthday day off

Holiday buy/sell scheme

Pension scheme

Cycle to work

Brand clothing provided

Job summary

Red Dot Search is recruiting for a Household Claims Handler based in Bolton. The role is full-time, on-site, 35 hours per week, Mon-Fri, 9am-5pm, with salary £24,479–£28,000 dependent on experience.

You will manage domestic property claims from notification to settlement, gathering evidence, assessing policy cover and negotiating settlements within authorised limits. Opportunities for progression and qualifications are provided.

Qualifications

• Minimum 12 months in a household or property claims environment.
• Excellent customer service and computer skills across multiple systems.
• Active listening and relationship building with clients.
• GCSEs (or equivalent) in English and Maths (Grade C/4+).
• Willingness to work towards the CII Certificate (fully funded).

Responsibilities

• Caseload management from first notification to final settlement.
• Handle initial calls and assessment to confirm valid grounds to claim.
• Gather information and documents to progress each claim.
• Assess policy cover, benefits and liability.
• Negotiate settlements within authorised limits.
• Manage suppliers supporting the policyholder.
• Identify potential fraud or underwriting issues.
• Provide clear updates and progress information to customers.
• Maintain diary management and prioritise workload.
• Aim to meet individual and team targets.

Skills

Customer service

Organisation

Active listening

Relationship building

Attention to detail

Multi-system proficiency

Education

GCSE English & Maths

CII Certificate (study)

Tools

Multiple claims systems

Job description

Household Claims Handler | Bolton | £24,479 - £28,000

Location:Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week - Monday to Friday, 9am-5pm
Salary: £24,479 - £28,000 dependent on experience

Signed off 25 August 2026 following an increase in work volume.

Key Responsibilities

• Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
• First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
• Information gathering: collect accurate details and documents needed to progress each claim.
• Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
• Settlement negotiation: validate and negotiate settlements within authorised limits.
• Supplier management: appoint and manage suppliers supporting the policyholder.
• Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
• Customer communication: clear updates and progress information throughout the claim.
• Organisation & prioritisation: effective diary management across a busy caseload.
• Target achievement: meet individual and team performance targets.

Candidate Profile

• Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
• Excellent customer service and computer skills — confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and accuracy.
• Holds or willing to work towards the CII Certificate — fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

• 35-hour week, Monday to Friday, 9am-5pm - no evenings or weekends.
• Support with industry-relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.