Household Claims Handler - Home Insurance Claims

Red Dot Search UK Limited; Egerton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Fully funded CII qualifications

Birthday off

Contributory pension

Cycle to work scheme

Free on-site parking

Casual dress

Job summary

Red Dot Search UK Limited in Bolton (BL7) is hiring a Household Claims Handler to own claims from first notification to settlement. The role offers a 35-hour week, Monday to Friday, 9am-5pm, with no evenings or weekends.

You will assess policy cover, gather required documents, appoint trades, and keep customers updated. Candidates with 12 months household or property claims experience and a valid driving licence are encouraged to apply.

Qualifications

• Household, home or property claims experience sought.
• Strong insurance customer service background encouraged.
• Confident on the phone and across claims systems.

Responsibilities

• Own household claims from first notification to settlement.
• Check policy cover and gather necessary information to progress claims.
• Appoint and manage suppliers and trades to fix issues.
• Keep customers updated clearly and honestly through every claim.

Skills

Claims handling

Customer service

Phone confidence

Education

GCSE English & Maths

Full driving licence

Tools

Claims systems

Job description

Household Claims Handler, Bolton (BL7) - up to £28,000 - Monday to Friday, 9-5.

Got household, home or property claims experience and want a caseload that's genuinely yours? An FCA-regulated insurer on the edge of Bolton has taken on a big new contract and is growing its household claims team. They need an experienced Household Claims Handler on a straight 9-5.

What the Household Claims Handler does

• Own household claims from first notification to settlement: escape of water, storm, accidental damage, theft, buildings and contents claims
• Check policy cover and gather what's needed to move each claim forward
• Appoint and manage the suppliers and trades who put things right
• Keep customers updated clearly and honestly through every claim
• Spot and refer potential fraud on home insurance claims

What you'll bring

• Household, home or property claims experience - around 12 months is plenty. Validation, home emergency and desktop claims count too
• Strong insurance customer service backgrounds will also be considered
• Confidence on the phone and across several claims systems
• GCSE English and Maths at C/4 or above
• A full driving licence - the site isn't reachable by bus for 9am

Pay and benefits

• £24,479 - £28,000 depending on claims experience
• 35 hours, Monday to Friday, 9am-5pm. No evenings, no weekends
• Fully funded CII qualifications
• Holiday that grows with service, holiday buy and sell, and your birthday off
• Contributory pension, cycle to work scheme, free on-site parking, casual dress