Household Claims Handler

Red Dot Search UK Limited; Manchester; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Fully funded CII qualifications

Free on-site parking

Holiday allowance with buy/sell

Birthday off

Contributory pension

Cycle to work scheme

Casual dress

Résumé du poste

Red Dot Search UK Limited is recruiting a Household Claims Handler for a Bolton site. You will manage a personal caseload of household claims from first notification through to settlement (escape of water, storm, accidental damage, theft, buildings and contents).

The role is on site five days a week, 35 hours, 9am–5pm, with strong customer service and fraud awareness. Salary up to 28,000 with funded CII qualifications and a pension.

Qualifications

• Household claims experience preferred, ~12 months minimum.
• Strong on-the-phone communication and customer service.
• GCSEs in English and Maths (C/4 or above).

Responsabilités

• Run own caseload of household claims from notification to settlement (escape of water, storm, damage, theft, buildings/contents).
• Check policy cover and gather information to move claims forward.
• Appoint and manage suppliers on behalf of the policyholder.
• Keep customers updated clearly and honestly throughout.
• Spot and refer potential fraud.

Connaissances

Telephone communication

Customer service

Fraud awareness

Formation

GCSE English & Maths

Outils

Multiple systems

Description du poste

Household Claims Handler Bolton (BL7) up to 28,000 Monday to Friday, 9am to 5pm

We are recruiting a household claims handler for an established, FCA-regulated general insurance business on the edge of Bolton. They are adding to their household claims team after taking on a significant new contract.

What you will be doing

• Running your own caseload of household claims from first notification through to settlement: escape of water, storm, accidental damage, theft, buildings and contents
• Checking policy cover and gathering the information needed to move each claim forward
• Appointing and managing suppliers on behalf of the policyholder
• Keeping customers updated clearly and honestly throughout
• Spotting and referring potential fraud

What you will need

• Household, home or property claims experience. Around 12 months is plenty, and validation, home emergency or desktop claims experience counts too. Strong insurance customer service backgrounds will also be considered.
• Confidence on the phone and across multiple systems
• GCSEs (or equivalent) at grade C/4 or above in English and Maths

What you get

• Up to 28,000 depending on experience
• 35 hours, Monday to Friday, 9am to 5pm. No evenings, no weekends.
• Fully funded CII qualifications
• Free on-site parking
• Holiday that grows with service, holiday buy and sell scheme, and your birthday off
• Contributory pension, cycle to work scheme, casual dress

Being straight with you

The role is on site five days a week until you pass probation, and you will need to drive, as public transport to the site is not realistic.