House Porter

Dorchester Collection; England; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Complimentary stays with breakfast

50% F&B discount

Social events and celebrations

Private pension scheme

Training and apprenticeship programmes

Referral bonus £1,000

Wellbeing support

Résumé du poste

The Dorchester Collection is seeking a House Porter to support housekeeping operations and guest experiences. You will deliver supplies to floors, assist with cleaning duties, and help create special room setups for high‑level guests, ensuring the best possible experience across our hotels.

We value passion, personality, respect, teamwork and creativity as core standards, with opportunities for growth and training within our iconic properties. Strong English communication is essential.

Qualifications

• Experience in hospitality or guest-facing roles desirable.
• Strong communication and customer service ethic.

Responsabilités

• Deliver housekeeping supplies to floors as directed by floor supervisor.
• Assist with spring cleaning duties including hoovering and dusting.
• Organise special room setups for guest requirements to ensure an exceptional experience.
• Be flexible in handling guests' requests and challenges.

Connaissances

Customer service

Communication

Hospitality

Description du poste

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a House Porter you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a House Porter at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for delivering housekeeping supplies to the different floors as directed by the floor supervisor and ensure that all housekeeping stores are well maintained.
• You will assist with spring cleaning duties when needed, including hoovering and dusting corridors, carpet edges, dust tops of wall lights, mouldings and wash down walls
• You will also be required to organise special room set‑ups for special guests’ requirements, all to ensure our guests receive nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day.

The items shared are the essence of a day in the life of a House Porter, but we’ll make sure you are provided with specifics on how we care for our hotel

What you’ll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a House Porter you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.