Evening Room Attendant

Dorchester Collection; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee bonus

Service charge

Complimentary stays

F&B discount

Pension scheme

Training academy

Job summary

The Dorchester Collection seeks an Evening Room Attendant to deliver discreet, seamless service with attention to detail and pristine hygiene, ensuring guests enjoy the best possible experience. You’ll learn through our award-winning learning academy and contribute to a legendary guest experience.

Join a team that values passion, personality, respect, teamwork, and creativity, with attractive benefits and development opportunities across the Dorchester Collection.

Qualifications

• Eye for detail and high standards of hygiene
• Strong customer service ethic and communication skills
• English fluency and comfortable communication in English

Responsibilities

• Provide seamless, discreet evening service with attention to detail and hygiene to ensure guests receive the best experience.
• Fulfill guest requests for special setups or occasions as part of the Evening Room Attendant duties

Job description

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as an Evening Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As an Evening Room Attendant at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive
• Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
  Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants.

The items shared are the essence of a day in the life of an Evening Room Attendant, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Room Attendant you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.