Floor Housekeeper

Dorchester Collection; England; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Employee bonus

Free hotel stays

Training & development

F&B discount

Laundry service

Benefits platform

Chiropodist & back rubs

Employee recognition

Social events

Free shift meal

Introductory scheme

Job summary

Dorchester Collection in the United Kingdom is seeking a Floor Housekeeper to ensure the highest standards of cleanliness and guest satisfaction. You will be part of a team delivering precise housekeeping and guest-focused service across our properties.

The role requires energy, reliability, and the ability to respond to guest needs with flexibility. We offer a competitive salary, training, and a range of employee benefits including hotel stays and staff discounts.

Qualifications

• English is the primary language used in the hotel.
• Attention to detail and guest-focused service.
• Ability to work flexibly in a fast-paced environment.

Responsibilities

• Coordinate with housekeeping team to ensure guest needs are met with attention to detail.
• Fulfill special requests such as setup, supplies, deep cleaning, and occasional furniture moves.
• Live by our values of Personality, Passion, Respect, Working Together and Creativity.
• Communicate with other departments to ensure alignment.

Skills

English proficiency

Attention to detail

Guest service

Team player

Flexibility

Job description

Position Overview

Our Floor Housekeepers are the perfectionists of our hotel! Entrusted with technical and industry knowledge, being attentive about cleanliness and timeliness, all to ensure 100% guest engagement.

We are offering a competitive salary of £34,000 per annum / £16.35 per hour.

What you'll get

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

• Competitive salary and employee bonus scheme
• Complimentary stays in our hotels, subject to availability with breakfast included
• World-class training and development
• 50% F&B discount at selected restaurants within Dorchester Collection
• Complimentary laundry service
• Access to our online benefits and discounts platform
  Complimentary Chiropodist foot treatments and back rubs
• Recognition schemes including our employee of the month programme
• Social events throughout the year, including our summer boat party and winter ball
• Complimentary meal whilst on shift at our staff restaurant
• Employee Introductory Scheme - £750

What you’ll do

A day in the life of our Floor Housekeeper demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Floor Housekeeper accomplish would be lengthy but the list below is essential to know.

• Our Floor Housekeepers are responsible for checking, coaching, and communicating clearly with the housekeeping team. He/she will be aware of our guests' needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Floor Housekeeper.
• Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of a Floor Housekeeper is to live their behaviours to continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Floor Housekeeper must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What you’ll bring

• All of our employees are ambassadors of our Vision, Values and culture. Our Floor Housekeeper do this with all they do.
• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our hotel. Our Floor Housekeeper must feel comfortable communicating in this language.