House Porter

The Dorchester; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary stays

50% food & beverage discounts

Aviva Pension scheme (8% employer)

Seasonal ticket loan

Rental deposit scheme

Eye care vouchers

Apprenticeships from Level 2 to Degree

Social events

Referral bonus: £1000

Well-being support

Job summary

The Dorchester Hotel in London is seeking a House Porter to deliver housekeeping supplies, assist with special room setups, and support guests with thoughtful, attentive service.

You will join a renowned team, benefit from award-winning training, and work on shift-based hours from 7am to 11pm. The role offers complimentary stays, dining discounts, a pension plan, and wellbeing support to help you thrive.

Qualifications

• Positive attitude and willingness to help others.
• Teamwork and ability to assist teammates.
• Energetic and capable of lifting/moving items safely.
• Punctuality and reliability every day.
• Basic understanding of safety and following instructions.

Responsibilities

• Deliver housekeeping supplies to different floors as directed by the floor supervisor and maintain stores.
• Assist with spring cleaning duties (hoovering, dusting, walls, mouldings).
• Organise special room set-ups for guests to ensure the best experience.
• Show flexibility and creativity to handle guests' requests and challenges.

Skills

Positive Attitude

Teamwork

Energetic

Punctuality

Basic Understanding of Safety

Job description

Join us as a House Porter at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as House Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What You’ll Do

As House Porter, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for delivering housekeeping supplies to the different floors as directed by the floor supervisor and ensure that all housekeeping stores are well maintained.
• You will assist with spring cleaning duties when needed, including hoovering and dusting corridors, carpet edges, dust tops of wall lights, mouldings and wash down walls
• You will also be required to organise special room set‑ups for special guests’ requirements, all to ensure our guests receive nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day

The items shared are the essence of a day in the life of a House Porter, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

Monday to Sunday, starting as early as 7am and last shift finishes at 11pm when covering the evening floor porter shift

What You’ll Bring

Essential Skills and Experience

• Positive Attitude: Be friendly and willing to help others.
• Teamwork: Work well with your teammates and help them when needed.
• Energetic: Be able to carry and move items safely (e.g., laundry, cleaning supplies).
• Punctuality: Be on time and reliable every day.
• Basic Understanding of Safety: Follow instructions to stay safe at work.

Preferred Skills

• Previous experience: You’ve worked as a house porter in a 5-star hotel before.
• Organizational skills: You can sort and arrange items neatly.
• Flexibility: You are happy to work different shifts or handle new tasks.
• Positive attitude: You are friendly and enjoy helping others.
• English language skills: You can read instructions and write brief notes.

What You’ll Get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.