House Porter

45 Park Lane; City of Westminster; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts at hotels

Royal London Pension

Training Apprenticeships

Social events

Referral Bonus

Well-being Support

Job summary

Dorchester Collection Hotels in London is looking for a dedicated House Porter to ensure exemplary guest experiences and seamless service at all times.

You will contribute to a culture of hospitality excellence, supported by our award-winning learning academy, and play a key role in maintaining the high standards of craft, service, and leadership expected of our brand.

Qualifications

• Excellent communication and customer service approach.
• Fluent English language skills for guest interaction.
• Hospitality mindset with a positive, proactive demeanor.

Responsibilities

• You will be responsible for seamless service, discretion, intuitive, and flexible during the day.
• Occasionally handle special requests, set-ups, moving furniture, and deep cleaning tasks as needed.

Skills

Communication

Customer service

English proficiency

Job description

Join us as a House Porter at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as House Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As House Porter, you'll love what you do and take pride in taking care of our guests:

• You will be responsible for seamless service, discretion, intuitive, and flexible during the day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our House Porters

The items shared are the essence of a day in the life of our House Porter, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a House Porter, you'll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustmentsto how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.