House Keeper

NHS; Northallerton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare organization in Northallerton seeks a House Keeper responsible for providing meal services to patients, managing dietary needs, and ensuring a clean environment for recuperation. Ideal candidates will have NVQ Level 2 in Catering and experience in a busy catering environment. This role requires excellent teamwork, a commitment to high customer service, and the ability to monitor patients' needs effectively.

Qualifications

• Ability to work effectively in a busy catering environment.
• Experience of working as part of a team.
• Ability to organize and prioritize own work.

Responsibilities

• Make a personal introduction to new patients.
• Assist Nursing Staff with food service to patients.
• Monitor and report patient eating assistance needs.

Skills

Use initiative and make decisions

Develop knowledge of hospital policies

Document information clearly

Education

NVQ Level 2 in Catering

Job description

Go back South Tees Hospitals NHS Foundation Trust

House Keeper

The closing date is 12 December 2025

Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.

Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.

Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation.

Main duties of the job

Your duties will be carried out accordingly to specified tasks with frequency levels:

• Make a personal introduction to new patients following their clinical admittance.
• Ensure the ward provides an up to date list of the patients' dietary requirements for you to work from.
• Assist Nursing Staff with food service to patients.
• Monitor patient eating, report to nursing team if a patient requires help or assistance with eating.
• Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
• Ensure provision of beverages for distressed relatives.
• Ensure food provisions and catering resources are managed economically.
• Resolve food and crockery shortages.
• Resolve shortages of milk.
• Clean patient's bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
• Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
• Be responsible for recording of ward kitchen refrigerator temperatures.
• Complete the ward catering sheet including food waste and temperatures.

Please note this post will close at sufficient applicants.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

• NVQ Level 2 in Catering

Knowledge

• Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.
• Demonstrate ability to develop knowledge of hospital policies and procedures to support role
• Ability to record/ document information clearly in line with policy and procedure.

Experience

• Previous experience of working as part of a team
• Experience of working effectively in a busy Catering environment
• Experience of organising and prioritising own work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust