Hotel Team Leader

Accor; Greater London; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Bonus Scheme

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

... And much more !

Job summary

Accor in London is seeking a Hotel Team Leader to supervise Front of House and Food & Beverage operations, ensuring exceptional guest service and smooth team coordination.

You will lead by example, manage daily operations, handle complaints, and collaborate with the Assistant Manager to achieve high standards and guest satisfaction. This role offers a competitive hourly rate with bonus opportunities.

Qualifications

• Fluent in English, both written and spoken, and able to communicate clearly with guests and colleagues.
• Excellent communication, presentation and interpersonal skills; a strong team player.
• Customer service experience is required.
• Strong interpersonal and problem solving abilities; able to lead by example.
• Creative, innovative, dynamic, results-oriented and self-motivated.
• High organizational planning, follow-up, presentation and reporting skills.
• Able to use Opera Cloud at an advanced level.
• Must be legally eligible to work in the UK; hotel cannot assist with work authorization.

Responsibilities

• Lead Front of House and Food & Beverage teams to deliver exceptional guest experiences.
• Be available for the teams and guests; work with the Assistant Manager to maintain high service quality.
• Focus on quality, guest satisfaction and loyalty by addressing feedback and resolving issues.
• Manage invoicing, cash operations and activity reports; carry out inventories per procedures.
• Drive results and align actions to hotel goals.

Skills

Guest service excellence

Team leadership

English fluency

Customer relation

Problem solving

Organizational skills

Tools

Opera Cloud

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

As our next Hotel Team Leader, you…

• Are passionate about guests and delivering great service.
• Have a strong level of knowledge and experience across the operations.
• Have a hands‑on approach, are organised and supportive of your team.
• Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.

A Little More Information

As Hotel Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

• Participate in hotel's organisation and manage the Front of House and Food and Beverage Team
• Be readily available for the teams and hotel guests, and work with the Assistant Manager to ensure a high level of quality for all services
• Focus on quality and ensure guest satisfaction and loyalty trough handling complaints and coming up with solutions, analysing and replying to guest's feedback.
• Administration responsibility with invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures
• Are result-driven and understands what needs to be done in order to achieve the hotel goals

Our hotel offers 84 rooms, and puts you within easy reach of London's iconic attractions. Our hotel has recently been refurbished in charming, contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground- look out for the surprising, playful touches that make this hotel special.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Qualifications

• Fluent in English, both written and spoken (and a 2nd language would be a plus).
• Excellent communication, presentation and interpersonal skills - A strong team player.
• Customer service experience
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Creative, innovative, dynamic, result-oriented and self-motivated,
• High organizational planning, follow‑up, presentation and reporting skills,
• Able to use Opera Cloud at an advanced level
• Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.

Job Type: Full-time

Salary: £15.59 per hour + Bonus

Additional Information

Having Great People Involves Great Rewards! As An Employee Of Accor, You Will Be Part Of a World Leading Hospitality Brand, Offering Many Other Perks Such As

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !