Food and Beverage Team Member

VERA Security, Inc.; Oxford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel rates

Free meals on duty

Complimentary stays in UK & NI

Pension scheme

Health insurance

Staff uniforms provided

Learning programs

Job summary

Accor is seeking a Heartist to warmly welcome guests at our F&B outlets and deliver efficient, friendly service while upholding the hotel's image through professional conduct and grooming.

The role requires fluent English communication, knowledgeable product familiarity, and the ability to manage designated sections and POS transactions. Opportunities for growth and employee benefits are offered.

Qualifications

• High school diploma or equivalent.
• Strong communication skills (spoken and written).
• Customer service mindset with guest satisfaction focus.
• Ability to work in a fast-paced, team-oriented environment.
• Basic mathematical skills for handling payments.
• Knowledge of food safety and hygiene standards.

Responsibilities

• Welcoming guests to our F&B outlets with efficient, friendly, and professional service.
• Conveying the hotel's image through attitude, professionalism and grooming.
• Communicating proficiently in English with guests.

Skills

High-level communication

Customer service mindset

Teamwork

Numeracy

Food safety knowledge

Education

High School Diploma or equivalent

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Welcoming the guests to ourF&B outlets & providing efficient, friendly, and professional service
• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
• Communicating proficiently in English (spoken and written) with guests
• Good knowledge of our products
• Take responsibility for your designated section and station
• Ensuring that the F&B area remains well stocked at all times
• Receiving and processing customers’ payments
• Making sure ingredient labels are visible in all stations
• Cleaning and sanitizing tables
• Taking a positive problem-solving approach to guest problems and concerns
• Actively selling and promoting hotel facilities and services

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• Strong communication skills (verbal and written)
• Customer service mindset with a commitment to guest satisfaction
• Ability to work in a fast-paced, team-oriented environment
• Basic mathematical skills for handling payments and transactions
• Knowledge of food safety and hygiene standards

**Preferred Qualifications:**

• Relevant food and beverage service experience or training
• Certification in food safety or hospitality service
• Proficiency in point-of-sale (POS) systems
• Experience in an upscale or hotel dining environment
• Strong attention to detail and organizational skills
• Demonstrated ability to upsell and promote services

Additional Information

WHAT IS IN FOR YOU

• Employee benefit card offering discounted rates in Accor Hotels
• Develop your talent through learning programs
• Friends & Family Rates
• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• 30% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to grow within your property and across the world
• Friendly working Environment

Candidates must have the right to work in the UK