Guest Relations Coordinator

Novotel & ibis Balikpapan; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

Accor is seeking a bubbly, confident Guest Relations Coordinator to join our team in Greater London. This role focuses on creating memorable guest experiences and coordinating across hotel operations.

You will welcome guests in the lobby, look after VIPs, respond to online feedback, and support Finance, HR, and other departments. Excellent communication and organisational skills are essential.

Join us to deliver energetic guest service and contribute to a responsible hospitality culture.

Qualifications

• Be a bubbly, outgoing personality with a natural ability to connect with people.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to multitask.
• A proactive, flexible and hands-on attitude.
• Confidence working independently and collaborating across departments.
• Previous experience in hospitality or guest relations is desirable.
• Good computer skills, including Microsoft Office.

Responsibilities

• Be a welcoming and engaging presence in the lobby.
• Look after VIP guests, ensuring personalised experiences.
• Respond to online guest reviews and feedback.
• Support Finance and Commercial teams with admin tasks and coordination.
• Assist HR with employee engagement activities.

Skills

Communication skills

Relationship-building

Organisational skills

Proactive attitude

Tools

Microsoft Office

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We’re looking for a bubbly, confident and highly organised Guest Relations Coordinator to join our team!

This is a varied and exciting role, perfect for someone who loves connecting with people, creating memorable guest experiences and getting involved in different areas of hotel operations.

For this role, we're paying an hourly rate of £14.80 plus incentives.

What You'll Be Doing

• Be a welcoming and engaging presence in our lobby, building genuine connections with guests.
• Look after our VIP guests, ensuring personalised and memorable experiences.
• Respond to and follow up on online guest reviews and feedback.
• Support our Finance and Commercial teams with administrative tasks and coordination.
• Assist HR with employee engagement activities, events and initiatives.

What We're Looking For

• A bubbly, outgoing personality with a natural ability to connect with people.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to multitask.
• A proactive, flexible and hands-on attitude.
• Confidence working independently and collaborating across departments.

If you're a people person who loves variety, thrives in a busy environment and can combine great energy with great organisation, we'd love to hear from you!

• Previous experience in hospitality, guest relations, front office or a customer-facing role is desirable.
• Strong organisational and multitasking skills.
• Good computer skills, including Microsoft Office.
• Confidence in handling guest feedback and communicating professionally.
• A positive attitude and willingness to learn new skills.