Food and Beverage Team Member

Mercure Hotels; Hawkwell; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 holiday days

Discounted Accor hotel rates

Learning and development programs

Bonus Breaks Voucher

Friends & Family rates

Job summary

Mercure Hotels in the United Kingdom seeks a dedicated hospitality professional to welcome guests in F&B outlets and provide friendly, efficient service. You will maintain high grooming standards and uphold the hotel's image while communicating in English with guests.

Responsibilities include stocking areas, processing payments, and actively upselling hotel facilities and services to guests, ensuring an excellent guest experience.

Qualifications

• Required Qualifications: High school diploma or equivalent.
• Strong communication skills (verbal and written).
• Customer service mindset with guest satisfaction focus.
• Ability to work in a fast-paced, team environment.
• Basic mathematical skills for handling payments.

Responsibilities

• Welcoming guests to F&B outlets with efficient, friendly service.
• Maintain image through professional grooming and attitude.
• Communicate in English with guests.
• Ensure F&B area stays stocked and clean.
• Process customer payments accurately.
• Upsell and promote hotel facilities and services.

Skills

Strong communication

Customer service mindset

Team-oriented in fast paced env

Basic math skills

Food safety knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service


• Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards


• Communicating proficiently in English (spoken and written) with guests


• Good knowledge of our products


• Take responsibility for your designated section and station


• Ensuring that the F&B area remains well stocked at all times


• Receiving and processing customers’ payments


• Making sure ingredient labels are visible in all stations


• Maintaining hygienic food service techniques during service


• Cleaning and sanitizing tables


• Taking a positive problem-solving approach to guest problems and concerns


• Actively selling and promoting hotel facilities and services

Qualifications

**Required Qualifications:**

• High school diploma or equivalent


• Strong communication skills (verbal and written)


• Customer service mindset with a commitment to guest satisfaction


• Ability to work in a fast-paced, team-oriented environment


• Basic mathematical skills for handling payments and transactions


• Knowledge of food safety and hygiene standards

Preferred Qualifications

• Relevant food and beverage service experience or training


• Certification in food safety or hospitality service


• Proficiency in point-of-sale (POS) systems


• Multilingual abilities


• Experience in an upscale or hotel dining environment


• Strong attention to detail and organizational skills


• Demonstrated ability to upsell and promote services

What Is In For You

• Entitle of 28 holiday days (bank holidays included)


• Employee benefit card offering discounted rates in Accor Hotels


• Develop your talent through learning programs


• Free Bonus Breaks Voucher


• Friends & Family Rates


• Opportunity to grow within your property and across the world


• Friendly working Environment

Candidates must have the right to work in the UK