Multi Skilled Night Reception Team Member

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

£14.95 hourly rate

Free meals on duty

Uniforms provided

Accor Friends and Family Rates

Development program

Job summary

Ibis London Barking is seeking a friendly Night Reception Team Member to join our front office and F&B operations. You will welcome guests, handle check-ins, respond to requests, and provide a personalised service in a busy hotel environment.

The role requires flexibility, excellent communication, and a proactive, team-focused attitude. You’ll work with a welcoming team to deliver memorable stays, promote the ALL loyalty program, and ensure smooth night-time operations.

Qualifications

• Candidates should demonstrate excellent customer service and a friendly, guest-focused approach.
• Strong interpersonal and communication skills with a professional demeanor.
• Flexibility to work nights, weekends and varying shifts is essential.
• Proficiency with Microsoft Office and basic administrative tasks.

Responsibilities

• Provide a friendly and personalised welcome for our guests.
• Handle check-ins/check-outs and guest enquiries with efficiency.
• Maintain a high level of guest satisfaction and respond promptly to feedback.
• Promote the ALL loyalty programme and hotel services.
• Support front office and food & beverage duties as required.

Skills

Excellent customer service

Interpersonal skills

Flexible hours

Good communication

Team player

MS Office knowledge

Tools

Microsoft Office

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

Ibis London Barking is looking for an enthusiastic person to join our team at the hotel. This position is for a Night Reception Team Member who the will work in our fabulous team, incorporating both Front Office and Food and Beverage duties in line with the business demands with great possibilities for growth within the company.

Ibis London Barking is home to 86 inviting guest bedrooms (complete with en suite power showers, 43' flat screen TV's and tea & coffee facilities), our affordable London hotel puts on a very good value hot & cold breakfast spread each morning, setting you up for even the busiest of days.

Are you an ambitious and looking to work in a fun, stimulating and engaging environment?

Qualifications

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow-up
• Convey the image of the brand and the hotel

Overview Of Duties / Mission

• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day

Required Skills And Experience For Night Reception Team Member

• Good interpersonal skills, guest oriented and service minded
• Flexible with working hours is essential
• Positive with a can-do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Innovative
• Sales oriented

Additional Information

Benefits

• £14.95 hourly rate
• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Additional holidays with service
• Cycle to work scheme
• Eye Tests
• Double paid Bank Holiday
• 28 days of holiday
• And more: recommend a friend scheme; Employee Advisory Service; etc.