Guest Relations Coordinator

Accor; Greater London; On-site; GBP 19,000 - 25,000; Full time

Job summary

Accor is seeking a bubbly, confident Guest Relations Coordinator for our London hotel. The role focuses on connecting with guests, delivering memorable experiences, and supporting multiple hotel operations to ensure exceptional service.

The position offers an hourly rate of £14.80 plus incentives, with opportunities to engage across departments and VIP guest handling in a fast-paced environment.

Qualifications

• Previous hospitality or guest relations experience is desirable.
• Strong communication and relationship-building abilities.
• Excellent organisational and multitasking capabilities.
• Positive attitude and willingness to learn new skills.

Responsibilities

• Be a welcoming and engaging presence in our lobby, building genuine connections with guests.
• Look after our VIP guests, ensuring personalised and memorable experiences.
• Respond to and follow up on online guest reviews and feedback.
• Support our Finance and Commercial teams with administrative tasks and coordination.
• Assist HR with employee engagement activities, events and initiatives.

Skills

People skills

Communication

Organisational skills

Multitasking

Team collaboration

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We’re looking for a bubbly, confident and highly organised Guest Relations Coordinator to join our team!

This is a varied and exciting role, perfect for someone who loves connecting with people, creating memorable guest experiences and getting involved in different areas of hotel operations.

For this role, we're paying an hourly rate of £14.80 plus incentives.

What You'll Be Doing

• Be a welcoming and engaging presence in our lobby, building genuine connections with guests.
• Look after our VIP guests, ensuring personalised and memorable experiences.
• Respond to and follow up on online guest reviews and feedback.
• Support our Finance and Commercial teams with administrative tasks and coordination.
• Assist HR with employee engagement activities, events and initiatives.

What We're Looking For

• A bubbly, outgoing personality with a natural ability to connect with people.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to multitask.
• A proactive, flexible and hands-on attitude.
• Confidence working independently and collaborating across departments.

If you're a people person who loves variety, thrives in a busy environment and can combine great energy with great organisation, we'd love to hear from you!

Qualifications

• Previous experience in hospitality, guest relations, front office or a customer-facing role is desirable.
• Strong organisational and multitasking skills.
• Confidence in handling guest feedback and communicating professionally.
• A positive attitude and willingness to learn new skills.