EN - Reservation Agent

Novotel Hotels; Greater London; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Training and development

Discount card for Accor hotels

Complimentary stays

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Résumé du poste

Novotel Hotels in the United Kingdom is seeking a Reservations Agent to welcome guests and reflect the exceptional experience they expect on arrival.

You will manage reservations, collaborate with the Reservations Supervisor, handle changes and inquiries, and contribute to profitable hotel operations while supporting guest loyalty.

Qualifications

• Guest-focused personality essential.
• Excellent verbal and written communication.
• Ability to manage multiple reservations and meet deadlines.
• Attention to detail.
• Handle booking changes, cancellations and complaints efficiently.
• Understand room rates, discounts, and basic calculations.

Responsabilités

• Organise room sales to maximise occupancy and rate.
• Collaborate with Reservations Supervisor for profitability.
• Establish excellent relations with customers and drive loyalty.
• Maximise department turnover based on occupancy and price.
• Check invoicing for no-shows and cancellations.
• Reply to guest reviews and extranet messages.
• Assist with back-office tasks and cover reception.

Connaissances

Guest focus

Communication skills

Multitasking

Attention to detail

Booking management

Customer service

Description du poste

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Some Of The Duties Will Include

• being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room


• collaborating closely with the Reservation Supervisor to pursue the highest profitability for the department and the hotel


• establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty


• maximising turnover of the department based on the occupancy rate and the average price of the rooms


• checking invoicing of \"no-shows\" and cancellations


• replying to guest's reviews and extranet messages


• helping team with creating and delivering sparkles to guests' rooms


• covering reception desk


• back office tasks

Qualifications

Your experience and skills include:

• Guest focused personality is essential


• Excellent verbal and written communication skills


• Ability to manage multiple reservations, prioritise tasks, and meet deadlines.


• Attention to detail


• Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently


• Understanding room rates, payment details, discounts, and basic calculations


• Ability to adapt to changing guest needs, occupancy levels, and business priorities.

Additional Information

Great talent deserves great rewards so would love to offer you:

• Training and development


• Discount card to be used in Accor hotels worldwide


• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)


• Meals on duty


• Uniforms and dry cleaning


• Recommend a friend scheme


• Employee Advisory Service

And the list goes on....