Hotel Services Lead

Stow Healthcare Group

Brandon

On-site

GBP 28,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Apprenticeship and career development

Birthday day off

Free meal on shift

Blue Light Card discounts

Employee Assistance Programme

Uniform provided

Company pension

Free DBS

Job summary

Stow Healthcare Group is seeking a Hotel Services Lead to oversee housekeeping, laundry and resident dining across seven days. The role is hands-on and involves leading teams to deliver exceptional hospitality and care through attention to detail.

You will ensure outstanding first impressions, maintain top cleanliness standards and use resident feedback to continually improve the service. Experience in care, hotels, hospitality or customer-focused environments is valuable.

Qualifications

Experience leading housekeeping, hospitality, hotel services or facilities teams.
Passion for excellent service and great customer experience.
Strong people leadership and organisational skills.
High standards and a great eye for detail.

Responsibilities

Lead, motivate and develop housekeeping and laundry teams.
Take ownership of the resident dining experience and standards of service.
Ensure presentation and first impressions meet high standards.
Listen to residents and use feedback to continually improve.
Maintain cleanliness, infection prevention, health & safety and COSHH standards.
Manage rotas, resources, stock and budgets effectively.
Collaborate with the wider home team to enhance resident experience.

Skills

Housekeeping leadership

Hospitality service

People leadership

Attention to detail

Job description

Hotel Services Lead

Could you create the kind of experience that makes a care home feel like home?

At Stow Healthcare, great care is about more than clinical standards. It’s about the welcome when someone walks through the door, how our homes look and feel, and creating an excellent dining and hospitality experience for our residents every day.

We’re looking for a Hotel Services Lead who takes pride in the details and can inspire others to deliver exceptional standards.

The role

This is a visible, hands-on leadership role, responsible for our housekeeping, laundry and resident dining experience across seven days.

You’ll:

Lead, motivate and develop our housekeeping and laundry teams
Take ownership of the resident dining experience and standards of service
Ensure exceptional presentation and those all-important first impressions
Listen to residents and use their feedback to continually improve
Maintain excellent standards of cleanliness, infection prevention, health & safety and COSHH
Manage rotas, resources, stock and budgets effectively
Work closely with the wider home team to create the best possible experience for our residents

About you

You may come from care, hotels, hospitality or another customer-focused environment. What matters is that you notice the details, take pride in high standards and know how to bring the best out in a team.

You’ll have:

Experience leading housekeeping, hospitality, hotel services or facilities teams
A passion for excellent service and creating a great customer experience
Strong people leadership and organisational skills
High standards and a great eye for detail

Experience within care or healthcare is an advantage, but your attitude, leadership and passion for hospitality are just as important.

Why Stow Healthcare?

Join an award-winning care provider where people, development and recognition matter.