Hotel Services Lead

Stow Healthcare Group; Halstead; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free meal on shift

Blue Light Card discounts

Company pension

Free DBS and uniform

Employee Assistance Programme & Online

Online GP

Extra birthday leave

Job summary

Stow Healthcare Group is seeking a Hotel Services Lead to oversee housekeeping, laundry and the resident dining experience across seven days. You will lead and develop teams, ensure top-notch presentation, and collaborate with the wider home team to create a welcoming environment for residents.

Experience in care, hotels, hospitality or customer-focused settings is valuable; strong leadership and attention to detail are essential to deliver exceptional service.

Qualifications

• Experience leading housekeeping, hospitality, hotel services or facilities teams.
• Passion for excellent service and creating a great customer experience.
• Strong people leadership and organisational skills.
• High standards and a great eye for detail.

Responsibilities

• Lead, motivate and develop housekeeping and laundry teams.
• Take ownership of the resident dining experience and service standards.
• Ensure exceptional presentation and first impressions.
• Listen to residents and use feedback to improve.
• Maintain cleanliness, infection prevention, health & safety and COSHH.
• Manage rotas, resources, stock and budgets.
• Collaborate with the wider home team to enhance resident experience.

Skills

Attention to detail

People leadership

Customer service orientation

Job description

Hotel Services Lead

Could you create the kind of experience that makes a care home feel like home?

At Stow Healthcare, great care is about more than clinical standards. It’s about the welcome when someone walks through the door, how our homes look and feel, and creating an excellent dining and hospitality experience for our residents every day.

We’re looking for a Hotel Services Lead who takes pride in the details and can inspire others to deliver exceptional standards.

The role

This is a visible, hands-on leadership role, responsible for our housekeeping, laundry and resident dining experience across seven days.

You’ll:

• Lead, motivate and develop our housekeeping and laundry teams
• Take ownership of the resident dining experience and standards of service
• Ensure exceptional presentation and those all-important first impressions
• Listen to residents and use their feedback to continually improve
• Maintain excellent standards of cleanliness, infection prevention, health & safety and COSHH
• Manage rotas, resources, stock and budgets effectively
• Work closely with the wider home team to create the best possible experience for our residents

About you

You may come from care, hotels, hospitality or another customer-focused environment. What matters is that you notice the details, take pride in high standards and know how to bring the best out in a team.

You’ll have:

• Experience leading housekeeping, hospitality, hotel services or facilities teams
• A passion for excellent service and creating a great customer experience
• Strong people leadership and organisational skills
• High standards and a great eye for detail

Experience within care or healthcare is an advantage, but your attitude, leadership and passion for hospitality are just as important.

Why Stow Healthcare?

Join an award-winning care provider where people, development and recognition matter.

• Grow with Stow, our apprenticeship and career development programme
• Spirit of Stow, recognising and celebrating our people
• An extra day’s holiday for your birthday
• Free meal on shift
• Blue Light Card discounts
• Employee Assistance Programme & Online GP
• Company pension
• Free DBS and uniform