Receptionist

Klarent Hospitality Limited; City of Edinburgh; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff meals on duty

Uniform provided

Free parking

Employee assistance program

Discounts on food and beverages

Annual social events

Progression opportunities

Job summary

Klarent Hospitality Limited is seeking a friendly Receptionist to join our busy Edinburgh hotel team. You will welcome guests, handle check-in/check-out, answer queries and promote hotel services with a smile.

This role requires exceptional customer service, teamwork, and IT literacy. You will contribute to a smooth guest experience, stay calm under pressure, and uphold safety standards, while enjoying staff discounts and progression opportunities within the Klarent group.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service - someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In to Check-Out.
• Assist with guest queries in a timely and efficient manner.
• Demonstrate knowledge of hotel room categories, room rates, packages and other general product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations.

Skills

Customer service

Team player

IT proficiency

Under pressure

Willingness to learn

Job description

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role:

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.