Front of House

Farlam Hall Limited; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

Farlam Hall Limited is seeking a friendly Receptionist to join our team, delivering warm hospitality and a memorable guest experience.

You will greet guests, manage check-ins and check-outs, handle reservations and enquiries, and support admin tasks with professionalism.

The role involves 40 hours per week with shift and weekend work; part-time hours may be considered. We value calm, proactive team players with excellent communication.

Qualifications

• Experience in hospitality or hotel environment preferred.
• Excellent communication and professional manners.
• Strong organisational skills and ability to multitask.
• Proactive and detail-oriented problem solver.

Responsibilities

• Greet guests warmly and professionally to create a strong first impression.
• Manage check-ins and check-outs for a seamless guest experience.
• Handle reservations, telephone enquiries and email correspondence efficiently.
• Anticipate guest needs and respond promptly with care and accuracy.
• Process payments, maintain guest records and support admin duties.
• Address guest feedback and resolve queries promptly and professionally.
• Support the team in delivering memorable guest experiences that encourage return visits.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Attention to detail

Problem solving

Computer systems

Reservations system

Calm under pressure

Job description

We are looking for a friendly, organised and enthusiastic Receptionist to join our team and play a key role in delivering the exceptional hospitality for which we are known. This is an exciting opportunity for someone who enjoys working with people, thrives in a varied role and takes pride in delivering service that goes above and beyond expectations.

What you’ll be doing:

• Welcoming guests with warmth and professionalism, creating an excellent first impression on arrival.
• Managing check-ins and departures, ensuring every guest receives a seamless and personalised experience.
• Handling reservations, telephone enquiries and email correspondence efficiently and courteously.
• Anticipating guest needs and responding to requests with care, efficiency and attention to detail.
• Managing payments, maintaining accurate guest records and supporting administrative duties.
• Handling guest feedback and resolving queries professionally and promptly.
• Supporting the team in creating memorable experiences that encourage guests to return.

What we’re looking for:

• Previous reception or customer service experience, ideally within a hotel or hospitality environment.
• A warm, welcoming and professional manner with excellent communication skills.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Excellent attention to detail and a proactive approach to problem-solving.
• Confidence using computer systems, with previous reservations or hotel management system experience desirable.
• The ability to remain calm, flexible and positive in a busy environment.

This role is based on 40 hours per week and involves shift and weekend work. Part time hours would be considered.