Hotel Receptionist: Guest Experience & Upselling

Surya Hotels; Sudbury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tronc - TIPS!

Flexible shifts throughout the festive

Up to 50% off meals and stays acrossUK

On-site parking (where available)

24/7 Employee Assistance Programme

Stream Access - draw or save wages as你

Training and development opportunities

Retail and supermarket discounts

Bike to Work Scheme

Pension scheme

Job summary

The Mill Hotel, Sudbury (part of Surya Hotels) is seeking a friendly Hotel Receptionist. You will be at the heart of guest experience, handling reservations, check-ins/outs and guest enquiries with a proactive service mindset.

Knowledge of reservations systems and MS Office is preferred, along with a positive, calm approach and strong communication skills. Join a team offering flexible shifts, staff discounts, and development opportunities within a growing hospitality group.

Qualifications

• Experience in hotel reception or front desk required.
• Knowledge of hotel reservations systems.
• Good written and verbal communication; sales oriented.

Responsibilities

• Taking reservations
• Handling guest enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• Answering calls and emails with high service standards
• Upselling hotel services (rooms, dining)
• Coordinate with housekeeping and maintenance to resolve issues

Skills

Communication

Customer service

Sales ability

Tools

Hotel reservations systems

MS Office

Job description

The Mill Hotel, Sudbury (part of Surya Hotels) is seeking a friendly Hotel Receptionist. You will be at the heart of guest experience, handling reservations, check-ins/outs and guest enquiries with a proactive service mindset.

Knowledge of reservations systems and MS Office is preferred, along with a positive, calm approach and strong communication skills. Join a team offering flexible shifts, staff discounts, and development opportunities within a growing hospitality group.