Reception Team Leader — Flexible Hours & Perks

Surya Hotels; Bury St Edmunds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Tronc - TIPS !!

Increasing annual leave - up to 33 day

Flexible working hours

Up to 50% off meals and stays acrossUK

On site parking

24/7 Employee Assistance Programme

Stream access - draw or save wages as你

Job summary

Surya Hotels in the United Kingdom is seeking a Reception Team Leader for the Dragonfly Hotel, Bury St Edmunds. You will lead the front-of-house team, ensuring outstanding guest experiences from check-in to check-out.

This role requires at least 2 years in hotel reception, strong leadership, and a proactive, guest-focused approach. You will collaborate across departments to deliver a seamless guest journey and opportunities for staff development.

Qualifications

• At least 2 years' experience in hotel reception
• Experience leading or supervising a team
• Excellent customer service and communication skills
• Experience creating staff rotas and managing day-to-day operations
• A positive, proactive, and hands-on approach
• Ability to motivate, coach and develop team members

Responsibilities

• Lead and inspire the reception team to deliver outstanding guest experiences
• Welcome guests with a friendly, professional, and positive attitude
• Manage guest check-ins and check-outs smoothly and efficiently
• Support your team through coaching, training, and leading by example
• Handle guest feedback and resolve issues with confidence and care
• Drive upselling opportunities and promote hotel facilities, events and services
• Create and manage reception rotas to ensure excellent coverage
• Support hotel operations as a Duty Manager when required
• Maintain high standards of presentation, professionalism and compliance
• Work closely with other departments to ensure a seamless guest journey

Skills

Hotel reception experience

Team leadership

Customer service

Staff rotas

Guest query handling

Proactive and hands-on

Job description

Surya Hotels in the United Kingdom is seeking a Reception Team Leader for the Dragonfly Hotel, Bury St Edmunds. You will lead the front-of-house team, ensuring outstanding guest experiences from check-in to check-out.

This role requires at least 2 years in hotel reception, strong leadership, and a proactive, guest-focused approach. You will collaborate across departments to deliver a seamless guest journey and opportunities for staff development.