Receptionist

Surya Hotels; King's Lynn; Presencial; GBP 18.000 - 24.000; Tempo integral

Benefícios oferecidos por esta vaga

Tronc - TIPS!

Flexible shifts during festive season

Up to 50% off meals and stays acrossUK

On-site parking (where available)

24/7 Employee Assistance Programme

Stream Access - draw or save your wage

Training and development opportunities

Retail and supermarket discounts

Bike to Work Scheme

Pension scheme

Resumo da vaga

The Duke's Head Hotel, Kings Lynn, part of Surya Hotels, is seeking a proactive Hotel Receptionist to join our front desk team. You will be the first point of contact for guests, handling reservations, check-ins/check-outs, and delivering exceptional service in a busy 80-room property.

We value a friendly, calm, and detail-oriented approach with strong communication skills and knowledge of reservations systems. Opportunities for upselling and collaboration with housekeeping are part of the role.

Qualificações

• Previous experience in hotel reception
• Knowledge of hotel reservations systems
• Good communication skills, both written and verbal
• Strong customer service mindset and attention to detail

Responsabilidades

• Take reservations from guests and manage bookings
• Answer guest enquiries and provide assistance
• Handle check-ins and check-outs
• Process payments and maintain guest information confidentiality
• Answer calls and emails while maintaining high service levels
• Upsell hotel services such as room upgrades and dining
• Coordinate with housekeeping and maintenance to ensure smooth guest experience

Conhecimentos

Hotel reception experience

Reservations systems knowledge

MS Office proficient

Customer service oriented

Sales ability

Ferramentas

MS Office

Descrição da vaga

This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team at The Duke's Head Hotel, Kings Lynn, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 80 room hotel. We’re looking for a Hotel Receptionist with apositive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Tronc - TIPS!
• Flexible shifts throughout the festive season.
• Up to 50% off meals and stays across our UK hotels.
• On-site parking (where available).
• 24/7 Employee Assistance Programme.
• Stream Access - draw or save your wages as you earn.
• Training and development opportunities to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Retail and supermarket discounts.
• Bike to Work Scheme.
• Pension scheme.

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!