Receptionist

Surya Hotels; Sudbury; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tronc - TIPS!

Flexible shifts throughout the festive

Up to 50% off meals and stays acrossUK

On-site parking (where available)

24/7 Employee Assistance Programme

Stream Access - draw or save wages as你

Training and development opportunities

Retail and supermarket discounts

Bike to Work Scheme

Pension scheme

Descripción de la vacante

The Mill Hotel, Sudbury (part of Surya Hotels) is seeking a friendly Hotel Receptionist. You will be at the heart of guest experience, handling reservations, check-ins/outs and guest enquiries with a proactive service mindset.

Knowledge of reservations systems and MS Office is preferred, along with a positive, calm approach and strong communication skills. Join a team offering flexible shifts, staff discounts, and development opportunities within a growing hospitality group.

Formación

• Experience in hotel reception or front desk required.
• Knowledge of hotel reservations systems.
• Good written and verbal communication; sales oriented.

Responsabilidades

• Taking reservations
• Handling guest enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• Answering calls and emails with high service standards
• Upselling hotel services (rooms, dining)
• Coordinate with housekeeping and maintenance to resolve issues

Conocimientos

Communication

Customer service

Sales ability

Herramientas

Hotel reservations systems

MS Office

Descripción del empleo

This is a great opportunity to take on the next steps in your hospitality career and be part of our Hotel Reception Team at The Mill Hotel, Sudbury, part of Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.

As a Hotel Receptionist you will be at the heart of our guest experience, supporting the smooth operation of a busy 62 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.

To shine as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.

As a Hotel Receptionist duties will include:

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• answering calls and emails and ensuring a high level of customer service at all times
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

In return we offer:

• Tronc - TIPS!
• Flexible shifts throughout the festive season.
• Up to 50% off meals and stays across our UK hotels.
• On-site parking (where available).
• 24/7 Employee Assistance Programme.
• Stream Access - draw or save your wages as you earn.
• Training and development opportunities to support you grow into a‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
• Retail and supermarket discounts.
• Bike to Work Scheme.
• Pension scheme.

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!