Guest Experience Pro Hotel Receptionist with Flexible Shifts

Surya Hotels; Sudbury CP; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tronc - TIPS!

Flexible shifts throughout the festive

Up to 50% off meals and stays acrossUK

On-site parking (where available)

24/7 Employee Assistance Programme

Stream Access - draw or save your W-≈€

Training and development opportunities

Retail and supermarket discounts

Bike to Work Scheme

Pension scheme

Job summary

The Mill Hotel, Sudbury, part of Surya Hotels, is seeking a Hotel Receptionist to join our front desk team. You will be at the heart of the guest experience, handling reservations, check-ins/check-outs and guest queries with a friendly, professional demeanour.

You should bring prior hotel reception experience, familiarity with reservations systems, strong MS Office skills, and a confident, sales-minded approach to upsell services while maintaining privacy and accuracy in guest details.

Qualifications

• Previous experience in a hotel reception
• Knowledge of hotel reservations systems
• Good natural sales ability and approachable manner
• Knowledge of the MS Office suite

Responsibilities

• Taking reservations
• Dealing with guests’ enquiries and assistance
• Check-ins and check-outs
• Taking payments and maintaining confidentiality of guest information
• Answering calls and emails and ensuring a high level of customer service
• Upselling hotel services such as room upgrades and dining
• Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly

Skills

Hotel reception experience

Reservations systems knowledge

Sales ability

MS Office knowledge

Excellent communication

Tools

Reservations software

Job description

The Mill Hotel, Sudbury, part of Surya Hotels, is seeking a Hotel Receptionist to join our front desk team. You will be at the heart of the guest experience, handling reservations, check-ins/check-outs and guest queries with a friendly, professional demeanour.

You should bring prior hotel reception experience, familiarity with reservations systems, strong MS Office skills, and a confident, sales-minded approach to upsell services while maintaining privacy and accuracy in guest details.