HOTEL RECEPTIONIST

Iconic Luxury Hotels; Maidenhead; On-site; GBP 30,000 - 36,000; Full time

Job summary

A prestigious hotel brand is seeking a Hotel Receptionist for Cliveden House in Maidenhead. As the welcoming face for guests, you'll manage inquiries and ensure an exceptional stay experience. Ideal candidates will have experience in luxury hospitality and possess strong communication and organisational skills. This full-time role offers a competitive salary of £30,820 annually, along with additional benefits such as team gatherings, discounts, and training opportunities.

Benefits

£5,500 estimated annual Tronc

29 days annual leave

Complimentary team meals

Uniform provided

Staff accommodation available

Exclusive team rates

Discounts on food & beverage

Health cash plan

Excellent training opportunities

Qualifications

• Experience as a hotel receptionist or in a similar front desk role, preferably within luxury hospitality.
• Ability to create a positive and lasting first impression with guests.
• Commitment to providing exceptional service and enhancing guest experience.

Responsibilities

• Be the first point of contact for esteemed guests at Cliveden House.
• Manage guest enquiries, arrivals and departures effectively.
• Contribute to the smooth operation of the reception.

Skills

Excellent communication skills

Organisational skills

Multitasking

Warm and professional demeanour

Proactive and quick-thinking

Job description

Hotel Receptionist

Cliveden House, Maidenhead, Berkshire, SL6 0JF

Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames. What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.

We are currently seeking a Receptionist to be the welcoming face and first point of contact for our esteemed guests at Cliveden House. This pivotal role offers an exciting opportunity to contribute to the smooth operation of our reception and ensure an exceptional guest experience. We are looking for an individual with excellent communication skills, a warm and professional demeanour, and a commitment to upholding the highest standards of hospitality.

Our Ideal Candidate Should

• Possess experience as a hotel receptionist or in a similar front desk role, preferably within a luxury hospitality setting
• Welcome guests with genuine warmth and professionalism, creating a positive and lasting first impression
• Embrace a hands‑on approach in managing guest enquiries, arrivals and departures
• Demonstrate excellent organisational skills, multitasking efficiently to handle various reception operations
• Show a commitment to providing exceptional service, promptly addressing guest needs with courtesy and efficiency
• Display a keen interest in continuous improvement of reception procedures to enhance the overall guest experience
• Be proactive and quick‑thinking, contributing to the efficiency and hospitality of Cliveden House from the moment guests arrive

What’s in it for you?

• £30,820 annual salary (Full time - 40 hours)
• £5,500 estimated annual Tronc (non-contractual)
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Uniform provided
• Staff accommodation available if required
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Discounts on spa treatments and products
• Special gifts based on length of service
• Recommend‑a‑friend bonus scheme.
• Health cash plan
• Participation in the cycle‑to‑work scheme
• Access to our employee assistance programme
• Excellent Training and Career Development opportunities
• …and so much more

If you thrive in the fast‑paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!