Hotel Receptionist

HLG-Front Office; Horley; On-site; GBP 21,000 - 26,000; Full time

Job summary

A prominent hotel group in Horley is seeking a Receptionist to create a warm atmosphere for guests and provide excellent service. Responsibilities include managing check-in/check-out, handling inquiries, and ensuring seamless guest experiences. Ideal candidates should have a proactive attitude, strong organizational skills, and familiarity with hotel operations. This role offers competitive salary and various employee benefits including staff discounts and growth opportunities within the group.

Benefits

Free meals on duty

Uniform provided

Discounted rates for employees

Life assurance scheme

Employee assistance programme

Cycle to work scheme

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication skills with a high standard of written and spoken English.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Manage check-in and check-out procedures efficiently.
• Greet guests with a warm welcome and ensure excellent service.
• Handle guest inquiries and resolve issues promptly and professionally.

Skills

Organizational skills

Excellent communication

Multitasking

Attention to detail

Positive attitude

Tools

Opera PMS

Job description

Salary – £25,480

plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do...

• Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.
• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4‑star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.