Hotel Reception Manager | Guest Services Lead (Live-In)

Lindeth Howe Hotel; Windermere; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Lindeth Howe Hotel in Windermere is seeking a Reception Manager to lead the guest services team and oversee the reception operation. The role involves managing a small team, handling house accounts, banking, budgeting, and ensuring smooth communication with other hotel departments.

Experience in hotels and with Guestline is preferred; training can be provided. Live-in accommodation is available at a monthly charge.

Qualifications

• Experience in hotels and reception management.
• Strong leadership and communication skills.
• Able to manage a small team.

Responsibilities

• Day to day running of the reception department.
• Ensure clear communication from reception to other hotel departments.
• House account management and banking.
• Budgeting and sales targets.
• Guest recognition and service excellence.
• Group and Tour liaison and management.
• Duty management shifts.
• PMS management and rate planning.

Skills

Guest services

Team leadership

Budgeting

PMS management

Communication

Tools

Guestline

Job description

Lindeth Howe Hotel in Windermere is seeking a Reception Manager to lead the guest services team and oversee the reception operation. The role involves managing a small team, handling house accounts, banking, budgeting, and ensuring smooth communication with other hotel departments.

Experience in hotels and with Guestline is preferred; training can be provided. Live-in accommodation is available at a monthly charge.