Head Receptionist- The Inn on the Lake

Lake District Hotels Ltd; Glenridding; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Inn on the Lake in Glenridding, part of Lake District Hotels Ltd, seeks a Head Receptionist to lead our busy Front Office team and deliver warm, exceptional hospitality.

You will supervise reception, manage check-ins/outs, reservations and guest enquiries, and work closely with housekeeping and F&B to ensure flawless guest experiences across weddings and events. This live-in role offers accommodation and an exciting, varied environment in a four-star lake-side hotel.

Qualifications

• Experience in a busy hotel reception, ideally in a supervisory or senior role.
• Excellent communication and customer service skills.
• Ability to lead, motivate and support a team.
• Strong organisational skills and the ability to multitask in a busy environment.
• Experience with Rezlynx is advantageous.
• Flexibility to work a variety of shifts including weekends.

Responsibilities

• Supervise reception team and maintain a professional, welcoming service.
• Oversee check-ins, check-outs, reservations and enquiries.
• Coordinate daily arrivals, departures and guest requirements.
• Train and coach team members to maintain high standards.
• Handle guest feedback and resolve issues professionally.
• Collaborate with housekeeping, F&B and the wider hotel team.
• Support management with targets and administrative duties.
• Ensure accurate handling of payments and billing.

Skills

Leadership

Communication

Customer service

Organisation

Team coaching

Rezlynx knowledge

Tools

Rezlynx

Job description

Live-in accommodation available

The Role

We are looking for an enthusiastic and experienced Head Receptionist to join our Front Office team at the beautiful Inn on the Lake, Ullswater.

As Head Receptionist, you will play a key role in the smooth day-to-day running of our busy hotel reception, leading by example and ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Working closely with the hotel’s management team, you will support and develop the reception team, oversee daily operations and help deliver a seamless guest experience. With a busy hotel operation alongside weddings, private functions and events throughout the year, this is a varied and rewarding role where no two days are quite the same.

Your responsibilities will include:

• Supervising and supporting the reception team, ensuring a professional and welcoming service at all times.
• Overseeing daily reception operations, including guest check-ins, check-outs, reservations and enquiries.
• Coordinating daily arrivals, departures, special requests and guest requirements.
• Training, coaching and supporting team members to maintain high standards of service and develop their skills.
• Handling guest feedback, enquiries and complaints professionally, finding appropriate solutions.
• Working closely with housekeeping, Food & Beverage and the wider hotel team to ensure smooth communication and guest service.
• Supporting the management team with departmental targets, administrative duties and daily procedures.
• Ensuring accurate handling of payments, cash, billing and company procedures.

What We’re Looking For

• Previous experience working within a busy hotel reception, ideally in a supervisory or senior receptionist role.
• Excellent communication and customer service skills, with a genuine passion for hospitality.
• Confidence in leading, motivating and supporting a team.
• Strong organisational skills and the ability to prioritise tasks in a busy environment.
• A proactive, hands on approach with excellent attention to detail.
• The ability to remain calm, professional and solution-focused when handling guest enquiries or unexpected situations.
• Experience using hotel reservation systems, ideally Rezlynx, would be an advantage.
• Flexibility to work a variety of shifts, including early, late and weekend shifts.

Inn on the Lake

Situated on the shores of Ullswater in Glenridding, Inn on the Lake is a beautiful 4-star hotel featuring 48 bedrooms, stunning lake and mountain views, and a thriving wedding and events operation.

Our Lake View Restaurant offers guests a memorable dining experience, while the Orangery provides a relaxed setting for lunches and afternoon tea. The hotel’s Ramblers Bar and Candleroom offer additional spaces for guests to unwind and enjoy our warm Lake District hospitality.

As a popular wedding venue, the hotel hosts celebrations and private functions throughout the year, creating a busy and varied environment for our Front Office team.

Please note: Due to the volume of applications we receive, we are unable to provide individual application status updates. If you are invited for an interview, you will generally be contacted within one week of submitting your application.