Hotel Duty Manager: Lead Guest Experience & Ops

Mint People; Cartmel Fell; On-site; GBP 32,000 - 39,000; Full time

Job summary

Windermere is seeking a hands-on Duty Manager to oversee daily hotel operations and support all departments, ensuring exceptional guest experiences. The role requires strong leadership, proactive problem-solving, and the ability to motivate a diverse team in a busy hotel environment.

Salary is £35,000 per year, with full-time hours and onsite work in Windermere. You will coordinate front desk, housekeeping, and F&B, manage rotas, training, and guest issue resolution to maintain high service

Qualifications

• Experience in hotel management or supervisory role.
• Strong leadership and communication skills.
• Hands-on approach and proactive problem-solving.

Responsibilities

• Oversee all hotel departments, including reception, housekeeping, and food & beverage.
• Ensure smooth day-to-day operations and maintain high service standards.
• Lead and motivate the team to maintain efficiency and quality.
• Handle guest queries and resolve issues for a seamless experience.
• Assist with staff training, rotas, and operational procedures.

Skills

Leadership

Communication

Hands-on

Multitasking

Job description

Windermere is seeking a hands-on Duty Manager to oversee daily hotel operations and support all departments, ensuring exceptional guest experiences. The role requires strong leadership, proactive problem-solving, and the ability to motivate a diverse team in a busy hotel environment.

Salary is £35,000 per year, with full-time hours and onsite work in Windermere. You will coordinate front desk, housekeeping, and F&B, manage rotas, training, and guest issue resolution to maintain high service