Front Office Manager - Lead Guest Experience (Live-in)

Crieff Hydro Limited; Glencoe; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

The Kingshouse Hotel, part of Crieff Hydro Family of Hotels, is seeking a Reception Team leader to coach and inspire the front desk. You will drive exceptional guest service from check-in to checkout and foster a warm, welcoming ambience for all guests.

We value hands-on leadership with a passion for hospitality, flexibility, and a willingness to work across shifts. Live-in accommodation and extensive staff benefits are available to the right candidate.

Qualifications

• Experience in reception and booking systems.
• Leadership ability to coach and motivate a team.
• Active listening to guest feedback.
• Focus on teamwork and guest experience.

Responsibilities

• Lead and coach the Reception Team, delivering outstanding customer service.
• Ensure smooth check-in/check-out and guest satisfaction.
• Hands-on when needed and maintain a positive welcoming atmosphere.
• Put customers at the heart of every interaction.

Skills

Reception experience

Leadership

Listening

Team focus

Flexibility

Tools

Reception system experience

Job description

The Kingshouse Hotel, part of Crieff Hydro Family of Hotels, is seeking a Reception Team leader to coach and inspire the front desk. You will drive exceptional guest service from check-in to checkout and foster a warm, welcoming ambience for all guests.

We value hands-on leadership with a passion for hospitality, flexibility, and a willingness to work across shifts. Live-in accommodation and extensive staff benefits are available to the right candidate.