Hotel Nights Receptionist

AccorHotel; Crawley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain in Crawley is seeking a part-time Night Receptionist (Guest Service Assistant) to work 24 hours per week. This role involves welcoming guests, managing arrivals/departures, and supporting overnight operations. Ideal candidates should have customer service skills and previous hospitality experience is a plus. The position offers competitive pay, birthday leave, and opportunities for career development. Working nights, applicants must be over 18 due to alcohol service responsibilities.

Benefits

Day off for your birthday

Hotel staff discounts

Career development opportunities

Qualifications

• Previous experience in hospitality or customer-facing roles is advantageous.
• Night-shift experience would be beneficial.
• Must be 18 or over due to alcohol service.

Responsibilities

• Serve as the main contact for guests throughout the night.
• Manage arrivals and departures, handle guest inquiries.
• Support other overnight operations and security checks.

Skills

Customer service skills

Hospitality experience

Computer proficiency

Job description

ibis Styles London Gatwick Airport is growing its team and is looking for a parttime Night Receptionist (Guest Service Assistant) to work 24 hours per week offering an hourly rate of up to 12.45 per hour plus benefits. This role suits someone who enjoys overnight work takes pride in delivering great service and remains friendly reliable and professional at all times.

You’ll be the main point of contact for guests throughout the night ensuring they feel welcome supported and well cared for. Responsibilities include managing arrivals and departures, handling guest enquiries, answering telephone calls and completing basic computer‑based tasks such as reports and system updates.

As part of a busy hotel team you’ll also support other overnight operations. This may include serving drinks, taking food orders, carrying out security checks, assisting with early continental breakfast set up from 4am and helping wherever required to keep the hotel running smoothly.

We’re looking for someone with a warm approachable personality and strong customer service skills. Previous experience in hospitality or customer‑facing roles is advantageous and night‑shift experience would be beneficial. You’ll need confidence using a computer, a professional phone manner, flexibility to work weekdays and weekends and must be 18 or over due to alcohol service.

With over 180 bedrooms ibis Styles Gatwick Airport is a busy hotel welcoming international travellers, airline crew, families and business guests. As Night Receptionist you’ll play a vital role in creating a positive guest experience and encouraging repeat visits.

In return we offer competitive pay, a day off for your birthday, hotel staff discounts and genuine opportunities for career development within the wider group.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Remote Work

No

Employment Type

Part-time

Key Skills

• Entry Level Sales
• Hospital management
• Corporate Finance
• Jni
• Lead Generation

Experience

years

Vacancy

1