Hotel Night Porter & Guest Experience Lead

John Lewis Partnership; Cookham; On-site; GBP 18,000 - 23,000; Full time

Job summary

John Lewis Partnership is seeking a Hotels Porter to join the Hotel team. The role covers night shifts, delivering cleanliness, safety and excellent guest service across guest-facing and back-of-house areas. You will support events setup, room preparation, and act as a Night Porter when needed to ensure smooth operations.

Candidates should be physically fit, adaptable, with a full UK driving licence and basic PC skills. Prior hotel experience and first aid training are desirable.

Qualifications

• Must hold a valid UK driving licence.
• Basic computer skills are required.
• Ability to stay calm and effective under pressure.

Responsibilities

• Assist with housekeeping duties including cleaning guest rooms, public and private areas and Airbnb's.
• Be a warm, friendly brand ambassador delivering outstanding customer experiences.
• Resolve guest queries or complaints at first point of contact.
• Clean and maintain all areas across the estate.
• Support laundry runs; a driving licence is essential for this role.

Skills

Full UK Driving Licence

Basic PC skills

Remain calm under pressure

Job description

John Lewis Partnership is seeking a Hotels Porter to join the Hotel team. The role covers night shifts, delivering cleanliness, safety and excellent guest service across guest-facing and back-of-house areas. You will support events setup, room preparation, and act as a Night Porter when needed to ensure smooth operations.

Candidates should be physically fit, adaptable, with a full UK driving licence and basic PC skills. Prior hotel experience and first aid training are desirable.