Night Porter: Safe Stay & Guest Experience Lead

greene king; Stony Stratford; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Career development & apprenticeships

Brand discounts for you and family

Employee assistance program

Enhanced parental policies

50% discount at Greene King Inns

Job summary

Greene King's ventures arm is seeking a Night Porter to safeguard guests, staff and the hotel at night, while delivering a warm, attentive welcome.

Join a fun, inclusive team and grow your skills through training and development opportunities. You'll handle late arrivals, safety checks, and basic hospitality tasks, ensuring guests enjoy a secure and comfortable stay.

This role offers competitive pay, pension contributions and a range of staff benefits designed to reward hard work and loyalty.

Qualifications

• Willingness to learn and develop skills.
• Eye for detail and maintaining high standards.
• Customer service mindset and making guests feel welcome.
• Positive, can-do attitude and ability to work well as part of a team.
• Proficient spoken and written English for safety and allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Set up function rooms and meeting rooms.
• Clean some public areas of the hotel and function spaces.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Skills

Willingness to learn

Attention to detail

Customer service

Teamwork

English proficiency

Job description

Greene King's ventures arm is seeking a Night Porter to safeguard guests, staff and the hotel at night, while delivering a warm, attentive welcome.

Join a fun, inclusive team and grow your skills through training and development opportunities. You'll handle late arrivals, safety checks, and basic hospitality tasks, ensuring guests enjoy a secure and comfortable stay.

This role offers competitive pay, pension contributions and a range of staff benefits designed to reward hard work and loyalty.